Getatlas P561em9deg

Gametime United

Stay updated on the status of all your company's support tickets.

Customer portal

If you have any questions, need assistance with your account, or encounter issues while using Gametime, our support team is ready to help. You can reach us through the following channels:

When contacting Gametime support, please be prepared to provide the following information to help them assist you effectively:

 Your email address or username associated with the account.

  If your issue relates to a specific ticket order.

  Any error messages displayed on the website or app.

  Describe your problem as thoroughly as possible.

  If relevant, include screenshots of any error messages or issues you are experiencing.

Gametime is committed to providing excellent support for all our users. Don't hesitate to contact us if you need assistance.

Find different ways to reach Gametime support, including email, chat, and phone.

Contacting Gametime Support

Welcome to Gametime’s FAQ section. Here you'll find answers to some of the most common questions about using our platform and services. 

 Gametime is a marketplace for buying and selling last-minute tickets to live events, including concerts, sporting events, theater productions, and more. 

 You can use the search bar to find events by keyword, location, date, or category. You can also browse events by sport, genre, or venue.

What are the different payment options available?

 Gametime accepts various payment methods, including credit and debit cards. You can manage your payment methods within your account settings.

Do I need to create an account to buy tickets?

  You can browse events and check prices without an account, but you'll need to create an account to purchase tickets. 

 Gametime utilizes dynamic pricing, which means ticket prices fluctuate based on demand, time, and availability. 

  You can access, manage, and transfer tickets within the Gametime app or website.

What are the fees associated with buying tickets?

 Gametime charges service fees and a small processing fee per ticket. These fees are clearly displayed during the purchase process.

 All tickets sold on Gametime are guaranteed authentic. If you have any concerns, feel free to contact customer support. 

 Use the interactive seating charts to visualize your view from different seat locations and find the best option for your budget and preference. 

 Refund policies vary depending on the specific event. Check the event details or contact customer support for information on refunds.

  Gametime uses mobile ticketing. Download the app, log in to your account, and access your tickets in the "My Tickets" section.

  Display the QR code for your ticket on your phone screen and have it scanned at the venue entrance. 

What should I do if the Gametime app is not working?

 Visit the Gametime website or open the app, and click on the "Sign Up" button. Follow the instructions to complete the signup process. 

  Log in to your account and access the “Account” or “Settings” menu within the app or website.  

 Gametime uses industry-standard security measures to protect user data and payment information.  

I forgot my password. How can I reset it?

  Click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. 

We hope this FAQ section provides helpful answers to your common questions. If you have any further inquiries or require assistance, please don't hesitate to contact Gametime support.

Find answers to common questions about using Gametime services.

Frequently Asked Questions (FAQ)

We strive to provide a smooth and enjoyable experience, but if you encounter any issues while using Gametime, we're here to assist you. Here's how to report a problem and get it resolved efficiently. 

  Before contacting support, review the FAQs and troubleshooting tips available on the Gametime app and website. You may find helpful information that resolves your issue. 

  If you can't find a solution through FAQs or troubleshooting, reach out to Gametime support. You can contact them through the following methods:

 When reporting a problem, be as specific as possible. Include the following information:

Once you've reported an issue, Gametime support will investigate the problem and take steps to resolve it. They may ask for additional information or suggest troubleshooting steps. You can expect a response from Gametime support within a reasonable timeframe. 

Reporting problems helps Gametime improve the platform, services, and user experience for everyone. We appreciate you taking the time to report any issues you encounter.

Learn how to report issues related to tickets, events, or the Gametime platform.

Help & Support

Contacting Gametime Support

Frequently Asked Questions (FAQ)

Reporting a Problem