Contacting Customer Support
Last updated July 26, 2024
Skillsoft provides a dedicated customer support team to assist you with any questions or issues you may encounter while using the platform. Here's a guide to contacting Skillsoft's customer support team for assistance:
Finding Customer Support Information
- Visit the Skillsoft Website: Go to [https://www.skillsoft.com/](https://www.skillsoft.com/).
- Locate the Help Center: Look for the "Help" or "Support" section, usually found in the website's footer or navigation menu.
- Find Contact Information: Navigate to the "Contact Us" or "Support" page to find various contact options, including phone numbers, email addresses, and online chat.
Contact Options
- Phone Support: Call the dedicated customer support phone number. You'll often be prompted to provide your account information or select the reason for your call.
- Email Support: Send an email to the provided customer support address. Include a detailed explanation of your issue and any relevant information, such as your account ID or course details.
- Online Chat: If available, utilize the live chat feature for instant communication with a customer support representative.
- Submit a Help Request: Some platforms offer a form to submit help requests. Provide a clear description of your problem, including any error messages or screenshots if relevant.
Preparing for Customer Support Interaction
- Gather Relevant Information: Before contacting support, gather any relevant information such as your account ID, course details, error messages, or screenshots.
- Be Clear and Concise: Explain your issue clearly and concisely, avoiding jargon or technical terms unfamiliar to a non-technical audience.
- Be Patient: Customer support teams strive to assist users as quickly as possible, but wait times may vary depending on the volume of requests.
- Check Knowledge Base: Look for answers in the Skillsoft Help Center before contacting support. Often, solutions to common problems can be found in the knowledge base articles.
Utilizing Available Resources
- Skillsoft Help Center: Explore the Skillsoft Help Center for detailed articles, FAQs, and troubleshooting tips.
- Online Forums: Participate in Skillsoft-related forums or online communities to connect with other users and share knowledge or seek solutions.
- User Guides: Review the user guide or documentation provided for the specific product or service you are using.
Additional Tips
- Keep a record of your interactions: Save any communication records, such as email threads, chat transcripts, or case numbers for reference.
- Be respectful and polite: Treat customer support representatives with respect and professionalism.
- Provide feedback: Share your feedback on your customer support experience, both positive and negative, to help Skillsoft improve its services.
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