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Skillsoft

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Customer portal

Your Skillsoft account is your portal to personalized learning and access to a vast library of resources. Managing your account settings ensures a seamless and tailored learning experience. Here's a guide to navigating your Skillsoft account settings and customizing your learning journey:

 Visit the Skillsoft website and log in using your email address and password.

 Click on your profile picture or name, usually located in the top right corner of the website.

 Select "Settings" or "Account Settings" from the dropdown menu.

 Update your personal details such as your name, title, contact information, and preferred language.

 Change your password for security purposes and ensure a strong password with a mix of uppercase and lowercase letters, numbers, and symbols.

 Customize your notification preferences, choosing to receive updates about new content, course reminders, learning progress, and other important announcements.

 Review your subscription details, manage payment information, and check your renewal date.

 Define your learning preferences, including your preferred learning format, pace, and areas of interest. This helps Skillsoft provide personalized content recommendations.

 Connect your LinkedIn or other social media accounts to share your learning progress and achievements.

 Review and adjust your privacy settings to control how your personal information is shared and used.

 Enable two-factor authentication for an extra layer of security.

 Find contact information for customer support and other helpful resources.

 Regularly review your account settings and update your information as needed.

 Use strong passwords and avoid using the same password across multiple accounts.

 Be cautious of phishing scams and avoid clicking suspicious links or providing personal information on untrusted websites.

 Contact Skillsoft's support team if you have any concerns about your account security.

Update your profile information, manage your subscriptions, and update your password.

Managing Your Account Settings

Skillsoft provides a dedicated customer support team to assist you with any questions or issues you may encounter while using the platform. Here's a guide to contacting Skillsoft's customer support team for assistance:

 Go to [https://www.skillsoft.com/](https://www.skillsoft.com/).

 Look for the "Help" or "Support" section, usually found in the website's footer or navigation menu.

 Navigate to the "Contact Us" or "Support" page to find various contact options, including phone numbers, email addresses, and online chat.

 Call the dedicated customer support phone number. You'll often be prompted to provide your account information or select the reason for your call.

 Send an email to the provided customer support address. Include a detailed explanation of your issue and any relevant information, such as your account ID or course details.

 If available, utilize the live chat feature for instant communication with a customer support representative.

 Some platforms offer a form to submit help requests. Provide a clear description of your problem, including any error messages or screenshots if relevant.

Preparing for Customer Support Interaction

 Before contacting support, gather any relevant information such as your account ID, course details, error messages, or screenshots.

 Explain your issue clearly and concisely, avoiding jargon or technical terms unfamiliar to a non-technical audience.

 Customer support teams strive to assist users as quickly as possible, but wait times may vary depending on the volume of requests.

 Look for answers in the Skillsoft Help Center before contacting support. Often, solutions to common problems can be found in the knowledge base articles.

 Explore the Skillsoft Help Center for detailed articles, FAQs, and troubleshooting tips.

 Participate in Skillsoft-related forums or online communities to connect with other users and share knowledge or seek solutions.

 Review the user guide or documentation provided for the specific product or service you are using.

 Save any communication records, such as email threads, chat transcripts, or case numbers for reference.

  Treat customer support representatives with respect and professionalism.

 Share your feedback on your customer support experience, both positive and negative, to help Skillsoft improve its services.

Get assistance with account-related questions and issues by contacting Skillsoft's customer support team.

Contacting Customer Support

Monitoring your learning progress is crucial for staying motivated and measuring your growth. Skillsoft provides comprehensive tools to track your learning journey and celebrate your achievements. Here's a guide to navigating your learning progress and maximizing your learning journey:

 Log in to your Skillsoft account and click on the "My Learning" section.

 Explore your learning history, including completed courses, current enrollments, and saved courses.

 Track your progress within specific courses, view completed modules, and identify upcoming deadlines.

 Review the percentage of completion for each course, module, or learning activity.

  Monitor the total time invested in learning activities to gauge your commitment and engagement.

 Download certificates of completion for courses you have successfully finished.

 Access your personalized learning dashboard to view an overview of your learning activity, including progress on current courses, upcoming deadlines, and recommendations for future learning.

 Create customized learning paths to achieve specific career goals and track your progress through the selected courses.

  Utilize Skillsoft's analytics tools to gain insights into your learning patterns, identify areas for improvement, and adjust your approach to learning.

  Set realistic and achievable learning goals, such as completing a specific number of courses within a defined period.

 Acknowledge your progress and celebrate milestones along your learning journey, such as completing courses or earning certifications.

 Regularly review your learning progress and adjust your goals or approach based on your needs and feedback.

Additional Tips for Tracking Your Learning

  Make note of key concepts and takeaways from each course to reinforce your learning.

   Apply what you have learned to real-world situations and projects to solidify your understanding and develop practical skills.

  Request feedback from your manager, colleagues, or instructors to gauge your progress and identify areas for improvement.

Monitor your learning progress, view your completed courses, and manage your certifications.

Account & Profile

Managing Your Account Settings

Contacting Customer Support

Tracking Your Learning Progress