• Step 1: Review our Return Policy
• Before initiating a return, please ensure that your item is eligible for return by reviewing our return policy on the Ugaoo website. Generally, products can be returned if they are unused and in their original packaging.
• Step 2: Log into Your Ugaoo Account
• Navigate to our website and log in to your account. If you do not have an account, you can either create one or initiate a return through the order confirmation email you received at the time of purchase.
• Step 3: Locate Your Order
• Once you are logged in, go to the 'My Orders' section. Here, you will find a list of all your recent orders. Locate the order that contains the item you wish to return.
• Step 4: Initiate the Return Process
• Click on the order details to find the option to initiate a return. You will be prompted to select the item(s) you want to return and to provide a reason for the return.
• Step 5: Print and Include Your Return Label
• After submitting your return request, you will receive a return authorization email along with a return shipping label. Print this label and securely attach it to your return package.
• Step 6: Pack Your Return Carefully
• Place the product back into its original packaging, along with any accessories or materials that were included in the original order. Ensure the package is securely sealed to prevent any damage during transit.
• Step 7: Ship the Package
• Drop off the package at your nearest shipping carrier or schedule a pickup. Make sure to retain your shipping receipt as proof of return.
• Step 8: Track Your Return
• You can track your return using the tracking number provided by the shipping carrier to monitor its progress back to our facility.

After we receive your returned item, our team will inspect it and process your refund or exchange as per our return policy.

Need Further Assistance?

If you have any questions or need help during the return process, feel free to contact our customer support team. We are here to help!