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Duffel

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While booking with Duffel is designed to be smooth, you may occasionally encounter issues or need to handle cancellations. Here's a guide to common scenarios and how to address them. 

Common Booking Issues and How to Resolve Them

  Booking errors can occur due to various factors, including:

  Duffel's cancellation policies vary depending on the airline, train provider, and the specific booking terms. Be sure to review the cancellation policy for each booking carefully. 

 If allowed by the cancellation policy, you can often cancel bookings through Duffel's API or online interface.

  Refunds for canceled bookings are processed according to the terms and conditions of the specific airline, train provider, or travel product.

  Ensure you have accurate passenger information for any cancellation requests to avoid confusion and delays.

 You should receive confirmation of the cancellation from Duffel. This confirmation will typically include details about the refund process (if applicable).

  Keep your customers informed throughout the process of booking issues and cancellations. 

By understanding common booking issues and cancellation procedures, you can handle these situations efficiently,  providing a positive experience for your customers.

Find solutions for common booking issues and learn how to handle cancellations.

Booking Issues and Cancellations

Occasional payment processing issues can occur, but understanding common problems and solutions can help you resolve them quickly. 

Common Payment Processing Issues and Solutions

  The most common cause of payment processing errors is incorrect or incomplete payment details.

  The payment may fail if the card doesn't have sufficient funds to cover the transaction amount. 

 The issuing bank may decline the transaction due to various reasons, such as:

  Occasionally, payment gateway errors occur due to technical issues on the payment provider's side. 

  Intermittent network issues can sometimes cause payment processing errors. 

 A mismatch between the billing address associated with the card and the billing address provided during checkout can trigger a decline.

By following these troubleshooting steps and working closely with your customers and Duffel support if necessary, you can address most payment processing issues and ensure a smooth payment experience.

Get help with resolving payment processing problems and understanding error messages.

Troubleshooting Payment Processing

While Duffel's API is designed to be reliable, you may occasionally encounter errors during integration or use. This article will guide you through common API errors and their solutions.

 This error typically indicates that your request is malformed or contains invalid data. 

 This error means your API request is not authenticated. 

 You're attempting to access a resource that you don't have permission for.

 The requested resource cannot be found. 

 This usually indicates a server-side issue with Duffel's API. 

  If you exceed the allowed rate of API requests, you will receive a rate-limiting error.

  Your API request may time out if it takes too long to complete.

 Network connectivity issues might prevent successful API communication.

Remember, careful code review, adherence to the API documentation, and communication with Duffel support are key to resolving common API errors.

A guide to common API errors and how to troubleshoot them.