Tracking Your Order
Last updated September 26, 2024
Tracking Your Grubby Order
Want to know where your Grubby order is? Tracking your order is simple and keeps you updated on its journey from restaurant to your door.
Tracking Your Order
- Open the Grubby App: Launch the Grubby app and log in to your account.
- Access Order History: Find your order history. This is usually accessible through a menu, often represented by three lines or a profile icon.
- Locate Your Order: Find the order you wish to track. It's usually listed by date and time of order placement.
- View Order Status: Tap or click on the order to view its current status. Grubby's app usually provides real-time updates.
- Check Delivery Time Estimates: The app should provide estimated delivery times. This time is an estimate and could change depending on unforeseen circumstances.
- Contact Support (if needed): If your order is significantly delayed, or if you have concerns, contact Grubby customer support for assistance.
Understanding Order Statuses
Grubby typically uses descriptive order statuses, but these may vary. Common statuses can include:
- Order Received: Your order has been successfully placed.
- Preparing: The restaurant is preparing your food.
- Out for Delivery: Your order is en route.
- Delivered: Your order has been successfully delivered.
- Cancelled: Your order was cancelled (this might be due to various reasons such as restaurant delays or issues with your order details).
- Delayed: Your order is experiencing a delay beyond normal delivery time.
Check the app for details on specific statuses used by Grubby.
Still Having Trouble?
If you cannot find your order or have issues tracking it, contact Grubby's customer support for help.
Was this article helpful?