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Next Big Idea Club

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Customer portal

We value your feedback and suggestions! Your thoughts are valuable to us as we strive to improve the Next Big Idea Club experience for all members.  Here's how you can share your feedback:

  Visit the "Contact Us" page on our website [website address]. You'll find a feedback form specifically designed for sharing your thoughts about our services, events, or website experience.

  Contact our support team directly via email at [support email address].  Include "Feedback" in the subject line of your email and provide a detailed account of your experience.

  Within our mobile app, there may be a "Feedback" section where you can submit your thoughts directly.  

  Provide clear and concise details about your feedback.  What specifically did you like or dislike? 

  Share your personal experience with the Next Big Idea Club. What went well? What challenges did you face?

  If you have suggestions for improvement, be sure to offer concrete ideas or solutions.

  Maintain a respectful and professional tone in your communication.

  Share your thoughts on criteria for selecting books or suggest authors or titles you'd like to see featured.

  Let us know about any usability issues, technical problems, or features you'd like to see added or changed. 

 Share feedback on past events or offer suggestions for future event topics or formats. 

Your feedback helps us continually improve and provide a better experience for all members of the Next Big Idea Club. We appreciate your time and insights!

Instructions on providing feedback and suggestions to help improve the Next Big Idea Club experience.

Submitting Feedback and Suggestions

Frequently Asked Questions about Next Big Idea Club

We understand that you might have questions about our membership, book selections, events, or the club in general. Here are answers to some commonly asked questions:

 We offer Individual, Gift, and Annual membership plans. You can find details about each plan and their benefits on our website or in our membership section on the app.

 You can cancel your membership at any time through your account settings on our website or through the app. You'll continue to have access to the benefits of your current membership period.

 We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. 

 You'll be billed on the same day of the month you signed up for your membership.  

 Our book selection process involves a team of experts and passionate readers who carefully consider a book's literary merit, originality, relevance, and its ability to spark interesting conversations.

Can I get a refund if I don't like the book selection?

 We don't offer refunds for monthly book selections, but we encourage you to engage in our discussions and share your perspectives with fellow members.  

  Discussion guides for each month's selection are available on our website and in our app. 

Where can I join the book club discussions?

  You can engage in our book club discussions through the online forums on our website or through the discussion section within the Next Big Idea Club app.

How can I register for events and workshops?

 Visit the "Events" section of our website or the "Events" section within our app to see the schedule and register for upcoming events.

 Some events are exclusive to members, while others are open to the public. Look for the "Member-Only" designation when browsing the event calendar.

How do I access recordings of past events?

  We may offer recordings of past events to members.  Check our website, app, or member newsletters for details.

Who are the founding members of the Next Big Idea Club?

 Our founding members are [list of founding members], individuals known for their expertise, thought leadership, and passion for reading. 

Can I purchase books directly from the Next Big Idea Club?

  We don't currently sell books directly, but we provide links to purchase the month's selection from trusted booksellers. 

We hope this list has addressed your common questions. If you have further questions, don't hesitate to reach out to our customer support team.

Answers to frequently asked questions related to membership, billing, books, events, and more.

Commonly Asked Questions

Our dedicated support team is here to assist you with any questions or issues you may have related to your membership, website, app, or events. We're committed to providing you with prompt and helpful assistance.

 Visit the "Contact Us" page on our website [website address]. You'll find a contact form where you can submit your inquiry.

  Reach out to our support team directly by emailing [support email address]. 

 For urgent matters or immediate assistance, call our support hotline at [phone number].

To ensure a quick and efficient response, please provide the following information in your communication:

A Clear Description of Your Issue or Question:

  Be as specific as possible so we can understand your request. 

  If applicable, include screenshots or any other relevant details to help us diagnose the issue.

 Questions about your membership plan, billing, renewal dates, or cancellation.

  Troubleshooting website access problems, app malfunctions, or issues with downloading content. 

  Inquiries about upcoming events, registration, or event details.

  Any other questions you have about the Next Big Idea Club.

We aim to respond to all inquiries within [response time] business days.  For urgent matters, please contact our support hotline via phone.

We appreciate your support of the Next Big Idea Club and are dedicated to providing you with a positive and helpful experience.

Information on how to get in touch with the support team for assistance with any questions or issues.

Contact & Support

Submitting Feedback and Suggestions

Commonly Asked Questions

Contacting the Next Big Idea Club Support Team