Return Policy and Process
Last updated July 25, 2024
At Indigo, we want you to be completely satisfied with your purchases. If you're not happy with an item, you can return it for a refund or exchange within a certain timeframe. Here's a guide to Indigo's return policy and process:
Returning an Item
- Return window: You can return most items within 30 days of purchase for a full refund, provided the item is in its original condition and packaging.
- Proof of purchase: When returning an item, you'll need to provide your original order confirmation or receipt.
- Return options: You can return items in the following ways:
- In-Store Return: Return items at any Indigo store location.
- Mail-In Return: For items purchased online, you can return them via mail. Follow the return process described on the Indigo website.
- Returning damaged or defective items: For damaged or defective items, you can contact Indigo customer service for assistance with returns or exchanges.
- Refunds: Refunds will be issued using the original payment method.
Exceptions to the Return Policy
- Certain items, such as personalized products, gift cards, and downloadable content, may have different return policies.
- Items returned outside the 30-day window might be subject to a restocking fee or store credit.
Additional Information
- Before returning an item, it's a good idea to review the specific product details on the Indigo website for any return restrictions.
- For complete information, including return addresses for mail-in returns, visit the Returns & Exchanges section on the Indigo website.
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