Troubleshooting Common Issues
Last updated July 25, 2024
Sometimes you might encounter a technical glitch or have a question that requires a quick solution. Before contacting customer support, here are some common issues and troubleshooting steps that might help resolve them.
Common Issues and Solutions
- Can't Log In:
- Double-check your credentials: Make sure you're entering the correct username and password.
- Reset your password: If you've forgotten your password, use the password reset feature on the login page.
- Check your internet connection: Ensure you have a stable internet connection.
- Transaction Issues:
- Check the status of your payment: Verify that your payment has been processed and confirmed by the merchant.
- Review your transaction history: Check your recent transactions for any errors or discrepancies.
- Contact your bank or merchant: If the issue persists, reach out to your bank or the merchant for assistance.
- App Not Loading:
- Check for app updates: Ensure you have the latest version of the Juno app.
- Restart your device: Turn your phone or computer off and back on.
- Clear app cache: For Android devices, go to Settings > Apps & Notifications > Juno > Storage & cache > Clear cache.
- Other Issues:
- Consult our Help Centre: Explore our FAQ section for answers to common questions.
- Contact Customer Support: If you still need assistance, reach out to our customer support team.
Remember, most technical issues can be resolved quickly by following the troubleshooting steps above. If you continue to experience problems, don't hesitate to contact our friendly customer support team for further assistance.
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