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Help Center›Returns and Refunds›How to Initiate a Return

How to Initiate a Return

Last updated September 30, 2024

How to Initiate a Return

At The Luxury Closet, we aim to provide a seamless shopping experience. However, we understand that sometimes returning an item is necessary. Whether the product did not meet your expectations, arrived damaged, or has a different issue, our return process is designed to be straightforward. This guide will walk you through the steps to initiate a return smoothly and efficiently.

Before You Start

Before you initiate a return, please ensure that your item meets the following criteria:

  • The return request is made within the specified return window (typically 14 days from delivery).
  • The item is in its original condition, with all tags and packaging intact.
  • Certain items may not be eligible for return, such as bespoke or customized products.

Steps to Initiate a Return

Once you've confirmed that your item is eligible for return, follow these simple steps to initiate your return process:

  • Log in to your account on The Luxury Closet website.
  • Navigate to the 'My Orders' section in your account dashboard.
  • Locate the order that contains the item you wish to return.
  • Select the item you wish to return and click on the 'Initiate Return' button.
  • Fill out the required details about your return, including the reason for the return.
  • Once submitted, you will receive a confirmation email with instructions on packaging your item and the return shipping address.
  • Package the item carefully, including all original tags and packaging materials.
  • Ship the item back using the instructions provided, ensuring it is sent to the correct address.
  • Keep the shipping receipt and tracking number for your records.

    • After You Initiate Your Return

    Once we receive your returned item, our quality assurance team will inspect it to confirm its condition. If approved, your refund will be processed within a specified period. Refunds may take additional time to reflect in your account, depending on your bank's processing times.

    If you have any questions or need further assistance during the return process, feel free to reach out to our customer support team.

    Contact Us

    You can contact our customer support via the following methods:

    • Email: support@theluxurycloset.com
    • Live Chat: Available on our website.
    • Phone: Call us at +971 4 340 7334.

    Thank you for choosing The Luxury Closet! We value your satisfaction and strive to ensure that your return process is as hassle-free as possible.

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