Return Policy Overview
Last updated September 30, 2024
Return Policy Overview
At The Luxury Closet, we understand that sometimes a purchase may not meet your expectations. That's why we have put in place a comprehensive return policy to ensure that our customers feel secure when buying luxury items online. Our commitment to customer satisfaction is at the forefront of our operations, and we want you to feel confident in your purchases. This article provides an overview of our return policy, including eligibility, process, and timelines.
Key Points of Our Return Policy
Before initiating a return, please take note of the following key points:
- Items must be returned within 14 days of receiving your order.
- Returned items must be in their original condition, unworn, and accompanied by all original packaging and accessories.
- Certain items, such as bespoke or customized products, may not be eligible for return.
- Please ensure you retain proof of return shipment, as we cannot be responsible for items that are lost in transit.
How to Initiate a Return
To return an item, please follow these step-by-step guidelines:
- Log in to your account on The Luxury Closet website.
- Go to 'My Orders' and find the order containing the item you wish to return.
- Select the item(s) you want to return and click on 'Request a Return'.
- Follow the prompts to fill out the return form, making sure to specify the reason for your return.
- Once you've submitted your return request, you will receive a return authorization and instructions for shipping the item back.
- Pack the item securely, including all original packaging, and ship it to the designated return address provided.
Refund Process
Upon receiving and inspecting the returned item, we will process your refund accordingly. Please note that the refund may take 5-7 business days to reflect in your account, depending on your financial institution.
At The Luxury Closet, we strive to make the return process as seamless as possible. If you have any questions regarding our return policy, please feel free to contact our customer support team for assistance.
Contact Us
If you need further assistance, you can reach us via the following channels:
- Email: support@theluxurycloset.com
- Phone: 1-800-123-4567
- Live Chat: Available on our website from 9 AM to 9 PM.
Thank you for choosing The Luxury Closet! We appreciate your trust in us and look forward to serving you again.