Canceling or Pausing Your Subscription
Last updated July 22, 2024
Canceling or Pausing Your Neurofit VR Subscription
If you decide to discontinue or temporarily pause your Neurofit VR subscription, you can generally do so through your account settings or by contacting customer support. Here's a guide on how to cancel or pause your subscription:
Canceling Your Subscription:
- Log in to Your Account: Visit the Neurofit VR website (neurofit.ca) and log in to your account using your email address and password.
- Locate Subscription Settings: Navigate to your account settings, often found under a "My Account," "Profile," or similar tab.
- Find the Cancellation Option: Look for a "Cancel Subscription" or "Manage Subscription" option within your account settings.
- Follow the Instructions: Neurofit VR will typically provide instructions on how to cancel your subscription. You may need to confirm the cancellation or provide a reason.
- Confirm Cancellation: Carefully review any confirmation messages and make note of the cancellation date.
Pausing Your Subscription (If Available):
- Check for Pause Option: Not all platforms offer the ability to pause subscriptions. Review your account settings or contact customer support to determine if pausing is an option.
- Follow Pause Instructions: If pausing is available, follow the given instructions to temporarily pause your subscription. You may need to specify the duration of the pause.
- Resume Subscription: When you're ready to resume your subscription, you'll typically need to follow instructions to reactivate your account.
Important Considerations:
- Cancellation Policy: Review Neurofit VR's cancellation policy to understand any applicable fees, refund options, or timeframes.
- Pro-Rated Refunds: You may be eligible for a pro-rated refund if you cancel your subscription before the end of your billing cycle.
- Access Expiration: Be aware that canceling your subscription will usually result in the loss of access to Neurofit VR's features and exercises.
Contacting Customer Support:
- Online Help: Review the "Help Center," "FAQs," or "Contact Us" pages on the Neurofit VR website for assistance.
- Email or Live Chat: Contact customer support via email or a live chat feature if you can't find the information you need.
- Phone Support: Check if phone support is available and use their phone number if necessary.
By understanding the process for canceling or pausing your Neurofit VR subscription, you can manage your account effectively and ensure you are only paying for the services you use.
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