Managing Your Smalls Subscription: Customization and Changes
Last updated October 8, 2023
At Smalls, we understand that your pet's dietary needs may change over time. That's why we offer flexibility in managing your subscription to ensure your furry friend gets the best nutrition. In this guide, we'll walk you through the steps for customizing and making changes to your Smalls subscription.
Introduction
- Begin by explaining the importance of a customizable subscription to adapt to your pet's evolving needs.
- Emphasize Smalls' commitment to providing personalized pet food options.
Step 1: Log into Your Smalls Account
- Instruct customers to log into their Smalls account on the website ( www.smalls.com ) to access their subscription settings.
Step 2: Access Your Subscription
- Describe how to navigate to the "Subscription" section within the account dashboard.
Step 3: View Current Subscription Details
- Explain how to review the details of the current subscription, including the selected products and delivery frequency.
Step 4: Customize Product Selection
- Encourage customers to explore the available Smalls products and make changes to their pet's food preferences.
- Explain how to add or remove items from the subscription.
Step 5: Adjust Delivery Frequency
- Describe the process of changing the delivery frequency, whether customers want more frequent deliveries or less frequent ones.
Step 6: Change Delivery Address
- Explain how to update the shipping address for subscription orders, ideal for customers who have moved or have multiple locations.
Step 7: Skip a Delivery
- Highlight the option to skip a delivery if customers find they have surplus food or need to pause their subscription temporarily.
Step 8: Payment Information
- Provide guidance on updating payment information, including credit card details, if necessary.
Step 9: Review Changes
- Encourage customers to review all changes made to their subscription carefully.
Step 10: Save Changes
- Explain how to save the updated subscription settings to apply the customizations.
Conclusion
- Conclude the article by assuring customers that Smalls is here to support their pet's evolving needs and that managing their subscription is easy and convenient.
Managing your Smalls subscription allows you to tailor your pet's meals to their preferences and requirements. By following these steps, you can ensure that your furry friend continues to enjoy top-quality pet food that suits their individual needs.