What to Do in Case of a Missed Delivery
Last updated September 26, 2023
While Sociolla always aims for timely and successful deliveries, there might be instances when a delivery is missed due to various reasons. If you find yourself in such a situation, don't worry! This guide will walk you through the steps to ensure you receive your order without any further hassles.
Steps to Follow in Case of a Missed Delivery:
- Check the Tracking Status
- Before taking any action, visit the Sociolla tracking portal and enter your order and tracking numbers.
- Ensure that the status is indeed marked as "Attempted Delivery" or a similar status indicating a missed delivery.
- Review the Delivery Note
- Sometimes, couriers leave behind a delivery note or slip with details about the missed delivery and instructions for the next steps.
- This note might inform you of a rescheduled delivery or provide details of a nearby collection point.
- Contact Sociolla's Customer Support
- If you're unsure about the next steps or haven't received any communication from the courier, reach out to Sociolla's customer support.
- Provide them with your order number and explain the situation. They will guide you on the best course of action.
- Reschedule the Delivery
- Depending on the courier's policy and your preferences, you might have the option to reschedule the delivery for a date and time that's convenient for you.
- Pick Up from a Collection Point
- Some couriers offer the option to collect your order from a nearby collection point or office.
- If this option is available and convenient for you, ensure you carry a valid ID and the delivery note (if provided) when collecting your package.
- Ensure Availability for Redelivery
- If a redelivery is scheduled, ensure someone is available at the delivery address to receive the order.
- Consider providing an alternate address or contact number if you anticipate being unavailable.
- Review and Update Delivery Details
- If the missed delivery was due to incorrect address details, log in to your Sociolla account and update your address to prevent future issues.
- Always double-check the delivery details when placing a new order.
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