Understanding Our Shipping Policies and Rates
Last updated December 1, 2023
Introduction:
At Tomoro Coffee, we are committed to delivering your favorite coffee to your doorstep with efficiency and care. Understanding our shipping policies and rates is essential to ensure a smooth and satisfactory experience. This guide outlines everything you need to know about how we handle shipping, from policy details to rate structures, so you can enjoy your coffee without any surprises.
Overview of Shipping Policies and Rates:
- Shipping Destinations
- Domestic and International: We ship both domestically and to select international destinations.
- Restricted Areas: Note any areas where shipping might not be available or could be subject to additional charges.
- Shipping Rates
- Domestic Orders: Flat rate or variable rates based on weight and distance.
- International Orders: Rates are calculated based on destination, weight, and shipping method.
- Shipping Methods
- Standard Shipping: Affordable option with longer delivery times.
- Expedited Shipping: Faster delivery at an additional cost.
- Next-Day Shipping: Available for urgent orders at a premium rate.
- Order Processing Time
- Processing Window: Orders are typically processed within 1-2 business days.
- Cut-off Times: Orders placed after the cut-off time are processed the next business day.
- Estimated Delivery Times
- Domestic Deliveries: Usually arrive within 3-7 business days after dispatch.
- International Deliveries: Delivery times vary based on destination and customs processes.
- Tracking Your Order
- Tracking Information: Provided via email once your order is dispatched.
- Real-Time Updates: Use the tracking number to monitor your shipment’s progress.
- Handling Fees and Taxes
- Customs Duties: Applicable for international orders, varying by country.
- Sales Tax: Applied as per local regulations for domestic orders.
- Packaging
- Eco-friendly: We use environmentally friendly materials for packaging.
- Secure Packaging: Ensuring the safe arrival of your products.
Conclusion:
Our goal at Tomoro Coffee is to make the delivery of your coffee as convenient and transparent as possible. By understanding our shipping policies and rates, you can make informed decisions about your purchases. If you have any questions or need further assistance regarding our shipping practices, our customer service team is always here to help.