What to Do If There's an Issue with Your Delivery
Last updated December 1, 2023
Introduction:
At Tomoro Coffee, we strive to ensure that every order reaches you in perfect condition. However, we understand that sometimes, things don’t go as planned. If you encounter any issues with your delivery, such as damaged products, incorrect orders, or delivery delays, we are here to help. This guide outlines the steps you should take to resolve any delivery issues quickly and efficiently.
Steps to Address Delivery Issues:
- Inspect Your Delivery Upon Arrival
- Check for Damage: As soon as your order arrives, inspect the package for any visible damage or tampering.
- Verify Contents: Ensure that the items received match what you ordered in terms of quantity and product.
- Report Any Issues Promptly
- Immediate Reporting: If you find any discrepancies or damage, report them to Tomoro Coffee's customer service as soon as possible.
- Contact Details: Use the contact information provided on our website or in your order confirmation email.
- Document the Issue
- Take Photos: If your order is damaged, take clear photographs of the damaged goods and packaging.
- Keep Records: Retain any documentation or correspondence related to the issue for future reference.
- Arrange for a Return or Replacement
- Return Process: Our customer service team will guide you through the return process if needed.
- Replacement Orders: We will arrange for a replacement to be sent out as soon as possible if the situation warrants it.
- Understand the Refund Policy
- Eligibility for Refunds: Learn about situations where a refund is applicable.
- Refund Processing: Refunds will be processed to the original method of payment within a certain number of days.
- Follow Up If Necessary
- Keep in Contact: Stay in touch with our customer service team for updates on the resolution process.
- Feedback: Provide feedback on how the issue was handled to help us improve our service.
Conclusion:
We at Tomoro Coffee are committed to ensuring your complete satisfaction with every order. Should you face any delivery issues, rest assured that our dedicated customer service team is ready to assist you in resolving the matter efficiently. We value your patronage and strive to turn every challenge into an opportunity to demonstrate our commitment to exceptional service.