Setting Up Language Processing
Last updated October 31, 2023
Language processing is a vital component of Vocode that enables understanding and analysis of natural language during your automated phone calls. This feature aids in deciphering user intent, categorizing conversations, and much more. This guide will lead you through the process of setting up language processing on the Vocode platform.
Prerequisites:
- A Vocode account
- Basic understanding of language processing concepts
Steps:
- Log In to Your Vocode Account:
- Visit Vocode's official website and log in to your account.
- Navigate to the Language Processing Section:
- Once logged in, click on the "Language Processing" tab on the left-hand menu.
- Familiarize Yourself with the Interface:
- Explore the Language Processing interface to understand the available settings and configurations.
- Select Language and Dialect:
- Choose the language and dialect that matches the primary language used in your phone conversations.
- Configure Processing Settings:
- Adjust settings such as sensitivity, confidence thresholds, and any other available parameters to tailor language processing to your needs.
- Upload Training Data (if applicable):
- If Vocode supports custom training, upload relevant training data to improve language model accuracy.
- Test Language Processing:
- Conduct test calls or use sample data to test the language processing setup.
- Review the results to ensure accuracy and make any necessary adjustments.
- Customize Classification Categories (if applicable):
- If Vocode supports categorization, set up custom categories for classifying conversations or extracting information.
- Review and Save Your Settings:
- Review all the settings to ensure they are configured correctly.
- Save your settings to apply the language processing configurations.
- Monitor and Adjust:
- As you use language processing, monitor its performance and make adjustments to settings as needed.
- Utilize feedback from the system and users to continuously improve language processing performance.
Setting up language processing on Vocode empowers you to gain deeper insights from your phone conversations and enhance user interactions. Explore the various configurations and customize them to meet your specific requirements. For further assistance or advanced setup options, feel free to visit our Help Center or contact our support team.
Was this article helpful?