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🛠 Ordering ProcessCovers how to place orders, payment methods, and order modification or cancellation. It would provide information on browsing products, adding items to the cart, and checkout procedures.✈️ Delivery InformationDetails about delivery areas, delivery times, tracking orders, and issues related to delivery. This category would help customers understand how Zepto ensures rapid delivery and what to do if there are delays or problems.🗃️ Refunds and Returns Guidelines on how to handle returns, report issues with products, request refunds, and policy on exchange. This category is crucial for addressing customer concerns related to unsatisfactory or incorrect products.🔥 Promotions and OffersInformation about ongoing promotions, how to redeem offers, loyalty programs, and any special campaigns. This section can help customers take full advantage of discounts and special deals.💾 Customer Account ManagementAssistance with creating and managing customer accounts, password recovery, updating personal information, and managing preferences and notifications.❇️ Product InformationInformation on the range of products available, product quality, sourcing, and any special categories like organic or dietary-specific items. This could also include information on how products are stored and handled.
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