Contextual

Collecting user feedback through in-app surveys is invaluable in understanding user satisfaction and areas of improvement. This article guides you through setting up in-app surveys using Contextual.

Navigate to the 'Feedback Collection' section in the dashboard.

Click on 'Create New Survey' and provide a title and description for your survey.

Add questions to your survey, ensuring they are clear and to the point.

Customize the design of the survey to match your app's branding.

Set the conditions for when and to whom the survey will be shown.

Preview the survey to ensure it looks good and functions as intended.

Click 'Publish' to make the survey live in your app.

With your in-app survey now live, you are on your way to collecting valuable user feedback that will help in making informed decisions for enhancing user experience.

Guide on how to create, distribute, and analyze in-app surveys to collect user feedback.

Setting Up In-App Surveys

Analyzing user feedback is a stepping stone to improving your app's user experience. This article elucidates how to analyze feedback collected through Contextual for actionable insights.

Go to the 'Feedback Analysis' tab under 'Feedback Collection'.

Review the responses collected from your surveys.

Utilize Contextual's analytical tools to identify trends and common feedback.

Categorize feedback into different areas like usability, performance, and feature requests.

Prioritize the feedback based on its impact and feasibility for implementation.

Document your analysis and share it with your team for further action.

Analyzing user feedback provides a goldmine of insights that can drive improvements in your app. Now equipped with actionable feedback, your team can work on delivering a better user experience.

How to analyze the feedback collected to identify areas of improvement within your app.

Analyzing Feedback for Improvement

Engaging with users post-feedback not only shows that you value their input, but also fosters a sense of community. This article guides you through the process of engaging with users after collecting their feedback.

Navigate to the 'User Engagement' section under 'Feedback Collection'.

Identify users who provided feedback and segment them based on their responses.

Create personalized messages thanking users for their feedback.

Provide updates on any actions taken based on the feedback received.

If applicable, invite users to beta test new features or updates.

Monitor user responses and continue the dialogue to keep them engaged and informed.

Engaging with users post-feedback is a crucial step in building a loyal user base. By acknowledging and acting on user feedback, you create a positive user experience that encourages continuous engagement.

Strategies on how to engage with users after collecting feedback, including thanking them or addressing their concerns.