Return Policy Explained
Last updated September 30, 2024
Return Policy Explained
At Clovia, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes, things do not turn out as expected. That’s why we have established a friendly and straightforward return policy, designed with your convenience in mind. Whether it's a size issue, a change of heart, or a product not meeting your expectations, we are here to help you navigate the return process smoothly.
In this article, we will explain our return policy in detail, including eligibility, the return process, and any exceptions. We hope to make your experience with Clovia as pleasant as possible, including when it comes to returns.
Return Eligibility
To be eligible for a return, please ensure the following conditions are met:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging, including all tags.
- You must have the receipt or proof of purchase.
- Items categorized under intimate wear are non-returnable unless they are defective.
Steps to Initiate a Return
If your item meets the return eligibility criteria listed above, follow these steps to initiate your return:
- Step 1: Visit the Clovia website and log in to your account.
- Step 2: Navigate to 'Order History' and find the order containing the item you wish to return.
- Step 3: Click on the 'Return' option next to the item you wish to return.
- Step 4: Fill out the return form with the required details and indicate the reason for the return.
- Step 5: Print the return shipping label that will be provided and pack the item securely.
- Step 6: Ship the package to the address indicated on the label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed using the original payment method within 7-10 business days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.
Exceptions
Certain items are not eligible for return, including but not limited to:
- Gift cards.
- Items marked as final sale.
- Personalized or custom-made products.
Need Assistance?
If you have any further questions about our return policy or need assistance with the return process, please do not hesitate to reach out to our Customer Support team. We are here to help you and ensure you have a pleasant shopping experience with Clovia.