How to Initiate a Return
Last updated September 30, 2024
How to Initiate a Return
At Clovia, we prioritize customer satisfaction and want to ensure that you are happy with your purchase. However, if for any reason you wish to return an item, we've made the process as simple and straightforward as possible. This guide will walk you through the steps to initiate a return for your Clovia products. Please ensure that the items you wish to return meet our return policy guidelines.
Return Policy Overview
Before initiating a return, it's essential to understand Clovia's return policy. Clovia accepts returns within 30 days of the delivery date. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached.
Steps to Initiate a Return
- Step 1: Log into your account on the Clovia website.
- Step 2: Navigate to 'My Orders' section.
- Step 3: Locate the order containing the item you wish to return.
- Step 4: Click on the 'Return' button next to the item.
- Step 5: Fill out the return form with the reason for the return.
- Step 6: Review your return request and submit it.
- Step 7: You will receive a confirmation email with instructions on how to send the item back.
- Step 8: Package the item securely in its original packaging (if available).
- Step 9: Ship the package to the address provided in the return confirmation email.
Upon receiving your returned item, Clovia's team will inspect it to ensure it meets our return criteria. Once approved, you'll receive a refund to your original payment method within 7-10 business days.
Helpful Tips for a Smooth Return Process
- Always keep your original purchase receipt until you have received your refund.
- Use a tracked shipping method to ensure your return reaches us safely.
- If you have any questions or need assistance during the return process, please reach out to our customer service team.
We hope this guide makes your return process seamless and hassle-free. Thank you for choosing Clovia!