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Clovia

At Clovia, we understand that sometimes the product you receive may not meet your expectations, whether it’s a sizing issue or simply a change of heart. We aim to make the exchange process as simple and convenient as possible. This article will guide you through the steps required to successfully exchange your Clovia products.

Clovia is committed to ensuring customer satisfaction. Our user-friendly exchange process ensures that you can find what you need without unnecessary complications. Our goal is to provide you with products that you will love and feel comfortable wearing.

Follow these straightforward steps to initiate an exchange:

1. Check Eligibility: Ensure that the product you want to exchange is eligible for exchange per Clovia's exchange policy. The item should be unused, unwashed, and in its original condition with tags intact.

2. Initiate the Exchange: Log in to your Clovia account and go to 'My Orders'. Locate the order containing the item you wish to exchange.

3. Fill Out the Exchange Form: Click on the 'Exchange' option for the relevant product. You will be required to select the reason for your exchange, and you may also provide additional comments if necessary.

4. Choose Your New Item: Browse through our collection to find the item you would like to receive in exchange. Add it to your cart before completing your exchange initiation.

5. Prepare the Package: Carefully pack the item you wish to exchange, including all original tags and accessories. Make sure it is securely packed to avoid damage during shipping.

6. Send the Package: Ship the package to the designated Clovia return address provided during the exchange process. Make sure to note the tracking number.

7. Await Confirmation: Once Clovia receives your returned item, our team will process the exchange within a few business days. You will be notified via email about the status of your exchange.

8. Enjoy Your New Product: After processing, your new product will be shipped to you. You can track the shipment from your Clovia account.

If you have any questions about the exchange process, please refer to our FAQs section or contact our customer support team for assistance.

The Clovia exchange process is designed to be hassle-free so you can enjoy your shopping experience. If you follow the steps outlined above, you will be well on your way to getting the perfect product that suits your needs. Happy shopping!

Instructions for exchanging an item purchased from Clovia.

Exchange Process

At Clovia, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes, things do not turn out as expected. That’s why we have established a friendly and straightforward return policy, designed with your convenience in mind. Whether it's a size issue, a change of heart, or a product not meeting your expectations, we are here to help you navigate the return process smoothly.

In this article, we will explain our return policy in detail, including eligibility, the return process, and any exceptions. We hope to make your experience with Clovia as pleasant as possible, including when it comes to returns.

To be eligible for a return, please ensure the following conditions are met:

The item must be unused and in the same condition that you received it.

It must be in the original packaging, including all tags.

You must have the receipt or proof of purchase.

Items categorized under intimate wear are non-returnable unless they are defective.

If your item meets the return eligibility criteria listed above, follow these steps to initiate your return:

Step 1: Visit the Clovia website and log in to your account.

Step 2: Navigate to 'Order History' and find the order containing the item you wish to return.

Step 3: Click on the 'Return' option next to the item you wish to return.

Step 4: Fill out the return form with the required details and indicate the reason for the return.

Step 5: Print the return shipping label that will be provided and pack the item securely.

Step 6: Ship the package to the address indicated on the label.

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed using the original payment method within 7-10 business days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.

Certain items are not eligible for return, including but not limited to:

If you have any further questions about our return policy or need assistance with the return process, please do not hesitate to reach out to our Customer Support team. We are here to help you and ensure you have a pleasant shopping experience with Clovia.

Detailed information about Clovia's return policy and eligible products.

Return Policy Explained

At Clovia, we prioritize customer satisfaction and want to ensure that you are happy with your purchase. However, if for any reason you wish to return an item, we've made the process as simple and straightforward as possible. This guide will walk you through the steps to initiate a return for your Clovia products. Please ensure that the items you wish to return meet our return policy guidelines.

Before initiating a return, it's essential to understand Clovia's return policy. Clovia accepts returns within 30 days of the delivery date. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached.

Step 1: Log into your account on the Clovia website.

Step 3: Locate the order containing the item you wish to return.

Step 4: Click on the 'Return' button next to the item.

Step 5: Fill out the return form with the reason for the return.

Step 6: Review your return request and submit it.

Step 7: You will receive a confirmation email with instructions on how to send the item back.

Step 8: Package the item securely in its original packaging (if available).

Step 9: Ship the package to the address provided in the return confirmation email.

Upon receiving your returned item, Clovia's team will inspect it to ensure it meets our return criteria. Once approved, you'll receive a refund to your original payment method within 7-10 business days.

Always keep your original purchase receipt until you have received your refund.

Use a tracked shipping method to ensure your return reaches us safely.

If you have any questions or need assistance during the return process, please reach out to our customer service team.

We hope this guide makes your return process seamless and hassle-free. Thank you for choosing Clovia!

A guide on the steps needed to start a return process for your order.

Returns and Exchanges

Exchange Process

Return Policy Explained

How to Initiate a Return