Getting Help: Frequently Asked Questions and Resources
Last updated August 13, 2024
Kickstarter strives to provide a user-friendly platform for creators and backers, but questions or challenges may arise. This guide will address frequently asked questions and provide access to helpful resources to support your Kickstarter journey.
Frequently Asked Questions
**For Creators:**
- How do I set up a Kickstarter project? You can find a step-by-step guide on creating a project in Kickstarter's Help Center.
- What are Kickstarter's fees? Kickstarter charges a 5% platform fee and a 3% + 30¢ payment processing fee. You can find more information about fees in Kickstarter's Help Center.
- How do I communicate with my backers? You can communicate with your backers through Kickstarter's messaging system.
- How do I fulfill rewards? Once your project is funded, you'll be responsible for fulfilling the rewards promised to your backers. You can find resources on reward fulfillment in Kickstarter's Help Center.
**For Backers:**
- How do I pledge to a project? To pledge to a project, select the reward tier that interests you and follow the instructions on the project page.
- What if a project doesn't reach its funding goal? If a project doesn't reach its funding goal, all pledges will be automatically refunded, and no funds will be collected from backers.
- How do I contact the project creator? You can contact the project creator directly through Kickstarter's messaging system.
- How do I know when my reward will arrive? The project creator will provide updates on estimated delivery dates through the project page.
Additional Resources
- Kickstarter's Help Center: The Help Center is a comprehensive resource that answers frequently asked questions, provides troubleshooting tips, and offers guidance on various aspects of the Kickstarter platform.
- Kickstarter's Community Forums: Engage with other creators and backers to seek advice, share experiences, and get support from the Kickstarter community.
- Kickstarter's Blog: Stay informed about Kickstarter's latest features, updates, and best practices by reading Kickstarter's blog.
- Kickstarter's Social Media Pages: Follow Kickstarter on social media for updates, announcements, and community engagement.
- Contact Kickstarter Support: If you are unable to find the answers or assistance you need through the above resources, contact Kickstarter's support team by submitting a support request.
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