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Kickstarter

Stay updated on the status of all your company's support tickets.

Customer portal

If you're experiencing an issue with your Kickstarter account or a project you're involved with, you can reach out to Kickstarter's support team for assistance. Here's a guide to submitting a support request and ensuring you get the most helpful response. 

 Before contacting support, explore the comprehensive resources available in Kickstarter's Help Center. This resource often provides answers to common questions and troubleshooting tips.

 If you can't find the answer you need in the Help Center, visit Kickstarter's "Contact Us" page. 

 Kickstarter organizes support requests by category. Choose the category that best aligns with your issue:

 When submitting your support request, provide as much specific information as possible. This includes:

  Review your request for accuracy and completeness before submitting it to Kickstarter support.

Additional Tips for Effective Communication

  Kickstarter support receives a high volume of inquiries, so it may take a few business days to receive a response.

  Phrase your request clearly and concisely, using plain language that is easy to understand.

  Maintain a respectful and professional tone in your communication. Avoid using abusive language or making personal attacks.

 If you don't receive a response within a reasonable timeframe, follow up with additional information or clarify your request.

 For project-specific issues, you may be able to contact the project creator directly through Kickstarter's messaging system.

Instructions on how to submit a support request and what information to include for a prompt response.

Submitting a Support Request: Contacting the Kickstarter Team

Kickstarter is more than just a platform to launch creative projects—it's a vibrant community of creators and backers who share a passion for innovation. Whether you're a seasoned creator or just starting out, the Kickstarter Community Forums are the perfect place to connect with others, seek advice, share experiences, and get inspired. In this article, we'll guide you through the steps to get started on the forums and make the most of this invaluable resource.

Steps to Get Started with Kickstarter's Community Forums

The Kickstarter Community Forums are a space for collaboration, learning, and growth. By actively participating, you can gain insights, build relationships, and contribute to the success of the Kickstarter community. Whether you're seeking advice or offering it, your voice matters—join the conversation today!

An introduction to Kickstarter's community forums and how to engage with other creators and backers for support and advice.

Kickstarter's Community Forums: Connect with Other Users and Seek Advice

Kickstarter strives to provide a user-friendly platform for creators and backers, but questions or challenges may arise.  This guide will address frequently asked questions and provide access to helpful resources to support your Kickstarter journey. 

  You can find a step-by-step guide on creating a project in Kickstarter's Help Center. 

 Kickstarter charges a 5% platform fee and a 3% + 30¢ payment processing fee. You can find more information about fees in Kickstarter's Help Center.

 You can communicate with your backers through Kickstarter's messaging system. 

 Once your project is funded, you'll be responsible for fulfilling the rewards promised to your backers. You can find resources on reward fulfillment in Kickstarter's Help Center. 

 To pledge to a project, select the reward tier that interests you and follow the instructions on the project page. 

What if a project doesn't reach its funding goal?

  If a project doesn't reach its funding goal, all pledges will be automatically refunded, and no funds will be collected from backers. 

  You can contact the project creator directly through Kickstarter's messaging system. 

How do I know when my reward will arrive?

 The project creator will provide updates on estimated delivery dates through the project page. 

  The Help Center is a comprehensive resource that answers frequently asked questions, provides troubleshooting tips, and offers guidance on various aspects of the Kickstarter platform.

  Engage with other creators and backers to seek advice, share experiences, and get support from the Kickstarter community. 

  Stay informed about Kickstarter's latest features, updates, and best practices by reading Kickstarter's blog.

  Follow Kickstarter on social media for updates, announcements, and community engagement.

 If you are unable to find the answers or assistance you need through the above resources, contact Kickstarter's support team by submitting a support request.

A collection of frequently asked questions and helpful resources for creators and backers.

Support & Contact

Submitting a Support Request: Contacting the Kickstarter Team

Kickstarter's Community Forums: Connect with Other Users and Seek Advice

Getting Help: Frequently Asked Questions and Resources