Submitting a Support Request: Contacting the Kickstarter Team
Last updated August 13, 2024
If you're experiencing an issue with your Kickstarter account or a project you're involved with, you can reach out to Kickstarter's support team for assistance. Here's a guide to submitting a support request and ensuring you get the most helpful response.
Steps to Submit a Support Request
- Check the Help Center: Before contacting support, explore the comprehensive resources available in Kickstarter's Help Center. This resource often provides answers to common questions and troubleshooting tips.
- Navigate to the Contact Us Page: If you can't find the answer you need in the Help Center, visit Kickstarter's "Contact Us" page.
- Select the Appropriate Category: Kickstarter organizes support requests by category. Choose the category that best aligns with your issue:
- Project: For issues related to a specific project, such as reward fulfillment or project updates.
- Account: For issues related to your Kickstarter account, such as login problems or payment disputes.
- Other: For general inquiries or support requests not covered by the other categories.
- Provide Detailed Information: When submitting your support request, provide as much specific information as possible. This includes:
- Your Kickstarter Username: This helps support staff to identify your account.
- The Project URL: If your issue is related to a project, provide the project's web address.
- A Clear Description of the Issue: Explain the problem you're encountering and any relevant details.
- Screenshots or Error Messages: If applicable, include screenshots or copy any error messages you're receiving.
- Submit Your Request: Review your request for accuracy and completeness before submitting it to Kickstarter support.
Additional Tips for Effective Communication
- Be Patient: Kickstarter support receives a high volume of inquiries, so it may take a few business days to receive a response.
- Be Clear and Concise: Phrase your request clearly and concisely, using plain language that is easy to understand.
- Be Professional: Maintain a respectful and professional tone in your communication. Avoid using abusive language or making personal attacks.
- Be Persistent: If you don't receive a response within a reasonable timeframe, follow up with additional information or clarify your request.
- Consider Using the Messaging System: For project-specific issues, you may be able to contact the project creator directly through Kickstarter's messaging system.
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