Resolving Audio and Video Problems
Last updated April 30, 2024
Introduction:
Encountering audio and video problems during calls can disrupt your collaboration efforts in Tandem. But don't worry — we're here to help you troubleshoot and resolve these issues so you can communicate effectively with your team. Follow the guide below to troubleshoot and resolve common audio and video problems.
Step-by-Step Guide:
- Check Your Device Settings:
- Microphone and Camera: Make sure your microphone and camera are properly connected and enabled on your device. Check your device settings to ensure that the correct microphone and camera are selected for use in Tandem.
- Volume Levels: Verify that the volume levels on your device are not muted or turned down too low. Adjust the volume settings as needed to ensure you can hear and be heard clearly.
- Test Your Connection:
- Internet Speed: Conduct an internet speed test to ensure you have sufficient bandwidth for audio and video calls. You can use online tools or built-in features on your device to check your internet speed.
- Network Stability: Check for any network congestion or instability that may be affecting your audio and video quality. Consider switching to a different network or connecting to a wired connection for better stability.
- Restart Tandem:
- Check Audio and Video Settings in Tandem:
- Audio Settings: Within Tandem, check your audio settings to ensure the correct microphone and speaker are selected. You can usually access these settings from the call interface or settings menu.
- Video Settings: Similarly, verify your video settings to ensure the correct camera is selected and configured properly. Adjust the camera settings as needed to improve video quality.
- Update Your Browser or App:
- Browser Updates: If you're using Tandem in a web browser, make sure your browser is up to date with the latest version. Check for any available updates and install them accordingly.
- App Updates: For desktop or mobile app users, check for updates to the Tandem app in your device's app store or software update settings. Download and install any available updates to ensure you have the latest features and bug fixes.
- Try a Different Device or Browser: Device Compatibility: If you're experiencing persistent audio or video issues, try using Tandem on a different device or browser to see if the problem persists. This can help determine if the issue is specific to your device or browser configuration
- Contact Support: Submit a Ticket: If you've tried the above steps and are still experiencing audio or video problems, reach out to Tandem support for further assistance. Submit a support ticket detailing the issue you're experiencing, and our team will work to resolve it promptly
Conclusion:
By following these troubleshooting steps, you'll be able to diagnose and resolve audio and video problems in Tandem, ensuring smooth communication and collaboration with your team members.
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