Troubleshooting Connection Issues
Last updated April 30, 2024
Introduction:
Encountering connection issues while using Tandem can be frustrating, but don't worry — we're here to help you troubleshoot and resolve them quickly. In this article, we'll outline common connection issues and provide step-by-step instructions to troubleshoot them effectively.
Step-by-Step Guide:
- Check Your Internet Connection:
- Verify Connection: Ensure that your device is connected to the internet by opening a web browser and trying to access a website.
- Try Different Network: If possible, switch to a different network (e.g., Wi-Fi, mobile data) to see if the issue persists. This can help identify whether the problem is specific to your current network.
- Restart Tandem:
- Clear Cache and Cookies:
- Browser: If you're using Tandem in a web browser, try clearing your browser's cache and cookies. This can help resolve loading issues and refresh your connection to the platform.
- App: If you're using the Tandem desktop or mobile app, clear the app's cache and data in your device's settings. This can help resolve issues related to cached data causing connectivity problems.
- Check Firewall and Security Settings:
- Firewall: Ensure that your firewall settings are not blocking Tandem or its communication ports. You may need to whitelist Tandem or adjust your firewall settings to allow the app to connect.
- Security Software: If you have security software installed on your device, such as antivirus or anti-malware programs, check their settings to ensure they are not interfering with Tandem's connectivity.
- Update Tandem:
- Restart Your Device:
- Contact Support:
Conclusion:
By following these troubleshooting steps, you can diagnose and resolve connection issues with Tandem, ensuring a smooth and uninterrupted collaboration experience with your team.
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