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Troubleshooting Connection Issues

Last updated April 30, 2024

Introduction:

Encountering connection issues while using Tandem can be frustrating, but don't worry — we're here to help you troubleshoot and resolve them quickly. In this article, we'll outline common connection issues and provide step-by-step instructions to troubleshoot them effectively.

Step-by-Step Guide:

  1. Check Your Internet Connection:
  • Verify Connection: Ensure that your device is connected to the internet by opening a web browser and trying to access a website.
  • Try Different Network: If possible, switch to a different network (e.g., Wi-Fi, mobile data) to see if the issue persists. This can help identify whether the problem is specific to your current network.
  1. Restart Tandem:
  2. Clear Cache and Cookies:
  • Browser: If you're using Tandem in a web browser, try clearing your browser's cache and cookies. This can help resolve loading issues and refresh your connection to the platform.
  • App: If you're using the Tandem desktop or mobile app, clear the app's cache and data in your device's settings. This can help resolve issues related to cached data causing connectivity problems.
  1. Check Firewall and Security Settings:
  • Firewall: Ensure that your firewall settings are not blocking Tandem or its communication ports. You may need to whitelist Tandem or adjust your firewall settings to allow the app to connect.
  • Security Software: If you have security software installed on your device, such as antivirus or anti-malware programs, check their settings to ensure they are not interfering with Tandem's connectivity.
  1. Update Tandem:
  2. Restart Your Device:
  3. Contact Support:

Conclusion:

By following these troubleshooting steps, you can diagnose and resolve connection issues with Tandem, ensuring a smooth and uninterrupted collaboration experience with your team.

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