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My American Shop | Planet Foods

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Understanding Order Confirmations and Tracking Order Status on My American Shop

Once you've placed an order on My American Shop, we'll send you a confirmation email to ensure you received your order details correctly. This guide will help you understand order confirmations and track your order status in real-time.

Immediately after placing your order, you'll receive a confirmation email with the following details:

If you don't receive the confirmation email, please check your spam folder or contact our customer support team for assistance.

My American Shop uses the following order statuses to help you track your order:

To track the status of your order, follow these steps:

1. **Login to Your Account**: Visit the My American Shop website and login to your account.

2. **View Order History**: Click on "My Account" in the top-right corner, then select "Order History".

3. **Select an Order**: You'll see a list of your recent orders. Click on the order you want to track.

4. **View Order Status**: On the order details page, you'll find the current status of your order.

5. **Get Tracking Details** (for shipped orders): Once your order status is "Shipped", click on the "View Tracking Details" button to see the real-time location of your order.

Updating Order Status and Delivery Information

We strive to keep your order status up-to-date, but in some cases, there may be a delay between when your order status changes and when we update it on our website. If you have any concerns about your order status or delivery information, please don't hesitate to contact our customer support team for assistance.

By understanding order confirmations and tracking your order status, you can stay informed throughout the entire ordering process and enjoy a seamless shopping experience on My American Shop.

Understanding order confirmations and tracking order status.

Order Confirmation & Status

Welcome to My American Shop, your one-stop destination for authentic American food products! This guide will walk you through the simple process of placing an order on our website.

1. **Browse Products**: Start by exploring our wide range of categories, such as Snacks, Beverages, Condiments, or search for specific products using the search bar.

2. **Add to Cart**: Once you've found a product you like, click on the "Add to Cart" button to include it in your order. You can adjust the quantity using the plus and minus symbols.

3. **Continue Shopping**: You can keep browsing and adding more products to your cart. Your cart total will update in real-time.

1. **View Cart**: Click on the "Cart" icon in the top-right corner of the screen to review your selected items.

2. **Update Quantity**: You can adjust the quantity of each item in your cart. To remove an item, click the "X" next to it.

3. **Proceed to Checkout**: Once you're satisfied with your selection, click the "Proceed to Checkout" button.

1. **Login or Create an Account**: If you're not logged in, you'll be prompted to login or create an account. Having an account allows you to track your orders and manage your details.

2. **Shipping Address**: Enter or select your shipping address. You can add a new address or choose from your saved addresses if you're logged in.

3. **Shipping Method**: Choose your preferred shipping method and review the shipping cost.

4. **Payment Method**: Select your payment method from our list of accepted payment options. You can enter your card details or use a saved payment method if available.

5. **Review Order**: Double-check your order summary, shipping address, and payment method. If everything is correct, click the "Place Order" button to finalize your purchase.

Upon successful payment, you'll receive an order confirmation email with your order details. You can also view your order history by logging into your account on our website.

That's it! You've successfully placed an order on My American Shop. We appreciate your business and can't wait to deliver your American food favorites right to your doorstep. If you have any questions or encounter any issues during the ordering process, please don't hesitate to contact our customer support team.

A step-by-step guide on how to make a purchase on My American Shop.

How to Place an Order

At My American Shop, we understand that your plans can change, or you may have made a mistake during your order placement. This guide will help you cancel your order promptly and hassle-free, as long as it hasn't already shipped.

To ensure a seamless cancellation process, please confirm that your order meets the following criteria:

2. **Access Order History**: Click on "My Account" in the top-right corner, then select "Order History".

3. **Identify the Order**: Browse through your list of orders. Find the order you want to cancel and make sure it's eligible for cancellation (i.e., order status is "Pending" or "Processing").

4. **Cancel the Order**: To the right of the eligible order, you'll find a "Cancel" button. Click on it to initiate the cancellation process.

5. **Confirm Cancellation**: A confirmation pop-up will appear asking you to confirm your decision to cancel the order. Click on "Confirm Cancellation" to proceed.

After successfully canceling your order, you'll receive an order cancellation confirmation email with the order number and cancelled items list. If your payment method was charged for the cancelled order, the refund process will begin once we confirm the cancellation, and you'll receive a refund in the same tender used for the original purchase.

**Note:** During peak shopping periods or promotions, orders may be shipped quickly to ensure prompt delivery. In such cases, there's a higher possibility that your order will already be on its way by the time you try to cancel it. We strongly recommend canceling your orders as soon as possible if you have any doubts.

If you encounter any issues while attempting to cancel your order, please don't hesitate to contact our customer support team for further assistance.

Information on how to cancel an order before it's shipped.

Shopping & Orders

Order Confirmation & Status

How to Place an Order

Canceling an Order