Creating Automated Review Request Emails
Last updated September 27, 2024
Automated review request emails are a powerful tool for enhancing customer engagement and gathering valuable feedback. By automating this process, Okendo helps businesses streamline their review collection efforts, ensuring they capture insights from customers effectively. In this article, we'll guide you through the steps to create automated review request emails using Okendo.
Step-by-Step Guide to Creating Automated Review Request Emails
- Log in to Your Okendo Account Access your Okendo dashboard by logging in with your credentials.
- Navigate to the Campaigns Section From the main menu, select the Campaigns tab to start setting up your automated review requests.
- Create a New Campaign Click on the Create New Campaign button. Choose Email Campaign as the campaign type.
- Select Your Audience Define the audience for your review request. You can segment your audience based on purchase history, engagement levels, or specific criteria relevant to your business.
- Design Your Email Template
- Choose a visually appealing template from Okendo's library.
- Customize the subject line to grab attention (e.g., "We'd Love Your Feedback!").
- Write a friendly message encouraging customers to share their thoughts on their recent purchase.
- Include a Call-to-Action (CTA) Add a clear CTA button, such as “Leave a Review” or “Share Your Experience,” that directs customers to the review submission page.
- Set Up Automation Triggers Define the trigger for sending the review request email. Common triggers include:
- A certain number of days after a purchase.
- Following a specific customer interaction, like a product delivery confirmation.
- Preview and Test Your Email Before launching, preview your email and send a test version to ensure everything looks great and functions correctly.
- Launch Your Campaign Once you are satisfied with the email, click the Launch button to start sending automated review requests to your selected audience.
- Monitor Performance After launching your campaign, use Okendo’s analytics tools to track open rates, click-through rates, and the number of reviews collected. Adjust your strategy based on the results for continuous improvement.
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