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Automated review request emails are a powerful tool for enhancing customer engagement and gathering valuable feedback. By automating this process, Okendo helps businesses streamline their review collection efforts, ensuring they capture insights from customers effectively. In this article, we'll guide you through the steps to create automated review request emails using Okendo.

Step-by-Step Guide to Creating Automated Review Request Emails


Access your Okendo dashboard by logging in with your credentials.

 tab to start setting up your automated review requests.


Define the audience for your review request. You can segment your audience based on purchase history, engagement levels, or specific criteria relevant to your business.


Add a clear CTA button, such as “Leave a Review” or “Share Your Experience,” that directs customers to the review submission page.


Define the trigger for sending the review request email. Common triggers include:


Before launching, preview your email and send a test version to ensure everything looks great and functions correctly.


Once you are satisfied with the email, click the 

 button to start sending automated review requests to your selected audience.


After launching your campaign, use Okendo’s analytics tools to track open rates, click-through rates, and the number of reviews collected. Adjust your strategy based on the results for continuous improvement.

Learn how to configure automated email workflows to send review requests to customers.

Creating Automated Review Request Emails

In today's competitive market, personalized communication is essential for engaging customers effectively. Personalization helps create a meaningful connection with your audience, leading to higher open rates, better click-through rates, and ultimately increased conversions. In this article, we will explore how to personalize your email and SMS campaign messages using Okendo's powerful tools.

Steps to Personalize Your Campaign Messages

A guide on customizing email and SMS content to target specific customer segments and enhance engagement.

Personalizing Campaign Messages

In today's digital age, gathering customer feedback is essential for enhancing your business's reputation and improving your services. With Okendo, setting up SMS review reminders is a straightforward process that allows you to engage with your customers effectively. This article provides a step-by-step guide to help you set up SMS review reminders effortlessly.

Step-by-Step Guide to Setting Up SMS Review Reminders

How to utilize SMS to send timely reminders to customers to provide feedback.

Email & SMS Campaigns