Setting Up SMS Review Reminders
Last updated September 27, 2024
In today's digital age, gathering customer feedback is essential for enhancing your business's reputation and improving your services. With Okendo, setting up SMS review reminders is a straightforward process that allows you to engage with your customers effectively. This article provides a step-by-step guide to help you set up SMS review reminders effortlessly.
Step-by-Step Guide to Setting Up SMS Review Reminders
- Log in to Your Okendo Account
- Access your Okendo dashboard by logging in with your credentials.
- Navigate to the Campaigns Section
- Once logged in, go to the “Campaigns” tab located in the main navigation menu.
- Create a New Campaign
- Click on the “Create Campaign” button to start a new SMS review reminder campaign.
- Select SMS as the Campaign Type
- Choose “SMS” from the list of campaign types to ensure your reminder will be sent via text message.
- Set Up Your Campaign Details
- Campaign Name: Give your campaign a descriptive name.
- Sending Options: Choose when you want the SMS reminders to be sent (e.g., 3 days after purchase).
- Craft Your SMS Message
- Write a concise and engaging message asking customers for their feedback. For example:
- "Hi [Customer Name], we hope you're enjoying your purchase! Please take a moment to share your thoughts by leaving us a review: [Review Link]. Thank you!"
- Choose Your Audience
- Define the audience for your campaign. You can select specific customer segments based on their purchase history or behavior.
- Preview Your Campaign
- Review your SMS reminder message and settings to ensure everything looks correct. Make any necessary adjustments.
- Launch Your Campaign
- Once you’re satisfied with the setup, click the “Launch” button to activate your SMS review reminder campaign.
- Monitor Campaign Performance
- After launching, keep track of the performance metrics in the “Reports” section to evaluate the effectiveness of your SMS reminders.
Was this article helpful?