Processing Online Bookings
Last updated August 7, 2024
Booqable simplifies the booking process for your rental business by enabling online bookings directly from your website or through your Booqable account. This guide walks you through the steps of processing online bookings in Booqable.
Accepting Online Bookings
1. **Enable the booking system:** Make sure your booking system is activated in your Booqable settings.
2. **Integrate with your website:** Connect your Booqable account to your website using the provided code snippets to display the booking system.
3. **Customer Interaction:** Customers can then browse your products, check availability, and make bookings directly through your website.
Managing Booking Requests
1. **Reviewing booking requests:** When a customer makes a booking request, you'll receive a notification within your Booqable dashboard.
2. **Assessing availability:** Check the booking details and confirm that the product is available for the requested dates and times.
3. **Confirming Bookings:** If the booking is confirmed, send a booking confirmation email to the customer with all the essential details.
4. **Communication:** Use the in-built messaging system to communicate with customers regarding booking details, clarifications, or any further information.
Tracking and Managing Bookings
- Booking Status Tracking: Keep track of the current status of bookings (e.g., pending, confirmed, cancelled) within your dashboard.
- Managing changes: Handle potential booking changes or cancellations efficiently through the system's built-in tools.
- Payment Management: Process payments securely using the integrated payment gateways.
- Customer Information: Access customer details, contact information, and past booking history.
Tips for Efficient Booking Management
- Automate confirmation emails: Set up automated email responses to send confirmation emails to customers upon booking.
- Use a calendar view: Visually track your bookings on the calendar view to get a clear overview and avoid conflicts.
- Keep communication clear: Respond promptly to customer inquiries and provide clear and concise updates regarding their booking.
- Manage availability updates: Regularly update your availability calendar to reflect any changes in your inventory.