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Booqable Rental Software

Stay updated on the status of all your company's support tickets.

Customer portal

Booqable simplifies the booking process for your rental business by enabling online bookings directly from your website or through your Booqable account. This guide walks you through the steps of processing online bookings in Booqable.

1. **Enable the booking system:**  Make sure your booking system is activated in your Booqable settings.

2. **Integrate with your website:** Connect your Booqable account to your website using the provided code snippets to display the booking system.

3. **Customer Interaction:**  Customers can then browse your products, check availability, and make bookings directly through your website. 

1. **Reviewing booking requests:** When a customer makes a booking request, you'll receive a notification within your Booqable dashboard.

2. **Assessing availability:** Check the booking details and confirm that the product is available for the requested dates and times.

3. **Confirming Bookings:**  If the booking is confirmed, send a booking confirmation email to the customer with all the essential details.

4. **Communication:** Use the in-built messaging system to communicate with customers regarding booking details, clarifications, or any further information.

  Keep track of the current status of bookings (e.g., pending, confirmed, cancelled) within your dashboard.

  Handle potential booking changes or cancellations efficiently through the system's built-in tools.

  Process payments securely using the integrated payment gateways.

 Access customer details, contact information, and past booking history.

  Set up automated email responses to send confirmation emails to customers upon booking. 

  Visually track your bookings on the calendar view to get a clear overview and avoid conflicts.

 Respond promptly to customer inquiries and provide clear and concise updates regarding their booking.

 Regularly update your availability calendar to reflect any changes in your inventory.

Guide on accepting bookings directly through the integrated booking system.

Processing Online Bookings

Handling Booking Cancellations and Refunds in Booqable

Managing cancellations and refunds is an essential part of running a rental business. Booqable provides tools to streamline this process and ensure a smooth experience for both you and your customers. This guide will explain how to handle booking cancellations and refunds within the Booqable platform.

1. **Customer request:**  A customer may request a cancellation through your website, email, or through the Booqable messaging system.

2. **Reviewing the booking:** Access the booking details within Booqable to verify the cancellation request.

3. **Applying cancellation policy:**  Refer to your defined cancellation policy to determine the refund amount and applicable fees.

4. **Confirming cancellation:**  Once confirmed, update the booking status to "Cancelled" in Booqable.

5. **Communication:**  Inform the customer about the cancellation and any applicable fees or refund amount through email or the messaging system.

  Use the built-in payment gateway to process refunds directly within Booqable.

  Notify the customer about the refund via email, providing the transaction details and confirmation of the refund amount. 

 Tips for Handling Cancellations and Refunds Effectively

 Communicate your cancellation policies clearly to customers upfront.

  Use Booqable's features to automate partial or full refunds based on your defined policy.  

  If possible, consider offering flexible cancellation options to accommodate customer circumstances.

  Maintain records of all cancelled bookings and processed refunds to ensure accurate accounting.

  Respond to cancellation requests promptly and provide clear and concise information about the refund process.

Process cancellations, issue refunds, and manage related communication.

Handling Booking Cancellations & Refunds

Booqable's booking system simplifies the process of managing booking requests, allowing you to efficiently handle customer inquiries and confirm bookings. This guide will walk you through the steps of managing booking requests within Booqable.

1. **Notifications:**  Receive real-time notifications whenever a new booking request is submitted. You'll be alerted through email or within your Booqable dashboard.

2. **Accessing booking details:**  Click on the booking notification to access details like the requested product, dates, customer information, and any special requests.

3. **Checking availability:**  Confirm the availability of the requested product for the specified dates. You can view the calendar to ensure there are no conflicts.

4. **Reviewing customer information:**  Review the customer's contact information and any special requests they have provided.

 If the product is available and you're ready to confirm the booking, click the "Confirm Booking" button.

 Once confirmed, Booqable automatically sends a booking confirmation email to the customer with all the essential details.

  Choose the payment method for the booking, whether it's online payment or manual payment.

 If necessary, add specific instructions or notes for the customer regarding the booking, pickup, or return of the product.

  Use the built-in messaging system within Booqable to communicate with customers regarding any clarifications or additional information.

Managing Booking Changes and Cancellations

  If a customer needs to update their booking details (e.g., change dates or add additional products), use the "Edit Booking" option.

 If a customer needs to cancel their booking, use the "Cancel Booking" option.

 For cancellations, process refunds according to your cancellation policy.

  Communicate any changes or updates regarding the booking to the customer via email or the messaging system.

Review customer requests, confirm bookings, and send booking confirmations.

Bookings & Reservations

Processing Online Bookings

Handling Booking Cancellations & Refunds

Managing Booking Requests