Cancelling an Order
Last updated September 23, 2024
Decided to change your mind about a purchase? You can sometimes cancel your Booktopia order before it's shipped. Here's how:
Cancelling Your Order
- Contact Customer Service: The quickest and most reliable way to cancel an order is to contact Booktopia's customer service team. You can reach them by phone, email, or live chat.
- Provide Order Details: Be ready to provide your order number and any other relevant information to ensure they can promptly locate your order.
- Order Status: It's crucial to act quickly, as cancellation requests are typically only processed for orders that haven't yet been shipped.
Cancellation Confirmation
- Confirmation Email: Once your cancellation request is processed, you'll receive an email confirmation from Booktopia.
- Refund: If your order was already charged, you'll receive a full refund to your original payment method.
**Note:**
- Orders that have already been shipped cannot be cancelled.
- If you need to return a shipped order, please refer to our Refund Policy.
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