Refund Policy
Last updated September 23, 2024
At Booktopia, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Here's a breakdown of our refund policy:
Refund Eligibility
- Unwanted Items: You can return unwanted items for a full refund within 30 days of receiving your order.
- Damaged or Defective Items: If you receive a damaged or defective book, you're entitled to a full refund or replacement. Contact our customer service team for assistance.
- Incorrect Items: If you receive the wrong item, you can return it for a full refund.
Returning Items
- Contact Customer Service: If you wish to return an item, contact Booktopia's customer service team for guidance.
- Packaging and Shipping: Ensure the item is packed securely in its original packaging. You'll be responsible for return shipping costs unless the item is damaged or defective.
- Order Number and Reason: Include your order number and a brief explanation for the return with the item when you send it back.
Receiving Your Refund
- Processing Time: Once your returned item is received and inspected, you'll receive a full refund to the original payment method used for the purchase. Refunds are processed within 3-5 business days.
**Note:**
- Some items may not be eligible for a refund, such as special order items or digital products.
- Personalized items and gift cards cannot be returned or refunded.
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