IT Support and Technical Assistance
Last updated July 30, 2024
At Alliant International University, we understand the essential role technology plays in supporting academic success and administrative operations. Our dedicated IT department provides a comprehensive range of support and technical assistance to ensure a seamless and productive experience for faculty, staff, and students.
This guide outlines the various IT support channels, resources, and assistance available to you, empowering you to address technical challenges efficiently and maximize your access to Alliant's technological resources.
IT Support Channels
- IT Help Desk: Contact the IT Help Desk for troubleshooting common technical issues, password resets, software installation, or general technical advice.
- Online Help Center: Access the IT Help Center website, where you'll find a wealth of knowledge articles, FAQs, and troubleshooting guides covering a wide range of technical issues.
- Email Support: Reach out to the IT department via email for non-urgent inquiries or to schedule technical assistance.
- On-Campus Support: Some campuses may have an on-campus IT support center where you can visit for in-person technical assistance.
Technical Assistance
- Software Installation and Updates: Get support with installing and updating Alliant-approved software on your computer or devices.
- Network Connectivity: Receive assistance troubleshooting network issues, connecting to the university Wi-Fi, or accessing shared drives.
- Hardware Support: Contact the IT department for assistance with hardware issues, such as printer problems, laptop malfunctions, or device repairs.
- Online Systems Access: Get support accessing Alliant's online systems, such as Canvas, student email, or library databases, ensuring seamless access to vital resources.
- Security and Data Protection: Receive guidance and support on cybersecurity best practices, data protection policies, and safeguarding sensitive information.
Key Tips for Seeking IT Support
- Know Your Issue: Clearly articulate the problem you are experiencing, including specific error messages or symptoms, to facilitate the troubleshooting process.
- Provide Details: Be prepared to provide relevant information, such as your user ID, device type,operating system, software version, or any error messages you received.
- Check the Help Center: Before submitting a support request, browse the online Help Center for potential solutions that might address your issue.
- Document Problems: Take notes or screenshots of error messages or steps you've taken to troubleshoot, making it easier to explain the issue to support staff.
Remember, the IT department is here to support your technological needs and ensure a smooth and efficient experience using Alliant's resources. By utilizing the available support channels and following these tips, you can address technical challenges promptly and effectively.