Tracking Your Order
Last updated September 24, 2024
Tracking Your EzFill Fuel Order
EzFill provides order tracking to keep you informed about the status of your fuel delivery. This guide explains how to track your order and what to expect during the process.
Tracking Your Fuel Order:
- Step 1: Log in to Your EzFill Account: Access your EzFill account using the app or website. Ensure you are logged in to view order status.
- Step 2: Access Order History: Locate the section dedicated to your order history. This section is usually labeled “Orders,” "My Orders," or a similar designation.
- Step 3: Select Your Order: From your order history, select the specific order you wish to track. Each order usually displays key details such as order date, time, and fuel quantity.
- Step 4: Locate Tracking Information: Once you've selected your order, look for order status updates. This might include a tracking number, a map showing the driver's location (if available), or simply text-based status updates (e.g., "Order Received," "Order Processing," "Driver En Route," "Delivery Completed").
- Step 5: Understand Status Updates: The status updates will provide real-time information about the progress of your order. Common status updates may include:
- Order Received: Your order has been successfully placed and is being processed.
- Order Processing: Your order is currently being processed by EzFill.
- Driver Assigned: A driver has been assigned to your order.
- Driver En Route: Your driver is on their way to your delivery location.
- Delivery Completed: Your fuel has been delivered successfully.
- Step 6: Check for Notifications: In addition to the in-app or website tracking, EzFill may also send notifications (email, text message, or app push notifications) to keep you updated throughout the delivery process. Check your preferred communication channels for updates.
- Step 7: Contact Support (If Needed): If you encounter issues with tracking or if your order status is unexpected or seems delayed, contact EzFill customer support for assistance. Their contact information is usually provided within the app or on the website.
- Step 8: Time Sensitivity: Keep in mind that real-time tracking may vary based on factors like network connectivity and driver availability. The accuracy and detail of the tracking information will depend on the specific capabilities of the system and the location of the driver.
By following these steps, you can effectively track the status of your EzFill fuel order and stay updated on delivery.
Was this article helpful?