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EzFill - Mobile Fuel Delivery

Stay updated on the status of all your company's support tickets.

Customer portal

EzFill provides order tracking to keep you informed about the status of your fuel delivery.  This guide explains how to track your order and what to expect during the process.

 Access your EzFill account using the app or website. Ensure you are logged in to view order status.

 Locate the section dedicated to your order history. This section is usually labeled “Orders,” "My Orders," or a similar designation.

 From your order history, select the specific order you wish to track.  Each order usually displays key details such as order date, time, and fuel quantity.

  Once you've selected your order, look for order status updates. This might include a tracking number, a map showing the driver's location (if available), or simply text-based status updates (e.g., "Order Received," "Order Processing," "Driver En Route," "Delivery Completed").

 The status updates will provide real-time information about the progress of your order. Common status updates may include:

  In addition to the in-app or website tracking, EzFill may also send notifications (email, text message, or app push notifications) to keep you updated throughout the delivery process. Check your preferred communication channels for updates.

 If you encounter issues with tracking or if your order status is unexpected or seems delayed, contact EzFill customer support for assistance.  Their contact information is usually provided within the app or on the website.

 Keep in mind that real-time tracking may vary based on factors like network connectivity and driver availability. The accuracy and detail of the tracking information will depend on the specific capabilities of the system and the location of the driver.

By following these steps, you can effectively track the status of your EzFill fuel order and stay updated on delivery.

Understand how to track the status of your fuel order in real time.

Tracking Your Order

EzFill makes ordering fuel quick and easy. This guide outlines the steps to place your fuel order using the EzFill app or website.  Follow these instructions for a seamless ordering experience.

 Access your EzFill account using the app or website. Ensure you are properly logged in to proceed with the order.

Step 2: Select "Order Fuel" or Similar Option:

 Locate the button or menu option to start a new fuel order. This is usually prominently displayed on the app's or website's home screen.

 Choose the type of fuel you need (e.g., gasoline, diesel) from the options available. Then, specify the desired quantity of fuel, typically in gallons or liters.  Ensure the fuel type is correct for your vehicle.

  Choose the delivery address where you want the fuel delivered. You can select from your saved addresses or add a new address if necessary. Double-check the address for accuracy before proceeding.

 Select your preferred delivery date and time.  EzFill will display the available delivery windows based on your location and current demand. Ensure the time you choose is convenient for you to be at the delivery location.

 Carefully review your order summary, including fuel type, quantity, delivery address, and delivery time.  Verify all details are correct before proceeding.

 Once you've confirmed the order details, proceed to the payment section. Choose your preferred payment method from the available options.  Ensure your payment information is current and accurate.

  Review your order and payment information one last time. After confirming everything is correct, click the 'Confirm Order' or 'Submit Order' button. You'll typically receive an order confirmation via email or push notification.

  After submission, you may have access to order tracking functionality.  This allows you to monitor the progress of your order in real-time. You can regularly check your order status within the application or website.

 If you encounter any problems during the ordering process, please don't hesitate to contact EzFill customer support for assistance.  Their contact information is readily available on the website or within the app.

Remember to always verify order details before submitting to avoid any issues.

A comprehensive guide on how to place a fuel order through the EzFill app or website.

Placing a Fuel Order

Rescheduling or Canceling Your EzFill Fuel Order

Need to change your delivery time or cancel your fuel order? EzFill offers flexibility to manage your orders. This guide outlines the process for rescheduling or canceling your order.  Please note that cancellation policies and fees may apply; refer to the terms and conditions for details.

 Access your EzFill account through the app or website. Ensure you are logged in to access and manage your orders.

 Locate the section displaying your order history.  This may be labeled "Orders," "My Orders," or something similar.

Step 3: Locate the Order You Wish to Modify:

 Find the specific fuel order you wish to reschedule or cancel.  The order history usually displays key details like order date, time, and fuel type.

  Look for a button or option to either reschedule or cancel the order.  The exact wording may vary, but these actions should be clearly indicated.

Step 5: Reschedule Your Order (If Applicable):

 If rescheduling, you will be presented with available delivery dates and times. Select a new date and time that works for you. Ensure the new time aligns with your availability.

 Once you've selected your action (cancel or reschedule), carefully review the changes. Confirm your choice by clicking the relevant button (e.g., "Confirm Cancellation," "Confirm Reschedule").

 You will typically receive a confirmation message either within the app, via email, or both.  This confirmation will reflect the updated details or the order cancellation.  Check the confirmation for any specifics regarding refunds or fees.

 If you experience any difficulty rescheduling or canceling your order, or have questions about fees, contact EzFill customer support for assistance using the contact information provided in the app or on the website.  They can assist with any outstanding concerns.

Step 9: Understand Cancellation Policies:

  It's crucial to understand EzFill's cancellation policy, which may outline potential cancellation fees depending on the time before delivery. Review the terms and conditions of your agreement to determine any applicable fees.  This will assist you in understanding your rights and obligations when making an alteration to an existing order.

Remember to always check the confirmation message. If you have any uncertainty, contact EzFill support before the scheduled delivery time.

Learn how to reschedule or cancel an existing fuel order.

Scheduling & Orders

Tracking Your Order

Placing a Fuel Order

Reschedule or Cancel an Order