Reschedule or Cancel an Order
Last updated September 24, 2024
Rescheduling or Canceling Your EzFill Fuel Order
Need to change your delivery time or cancel your fuel order? EzFill offers flexibility to manage your orders. This guide outlines the process for rescheduling or canceling your order. Please note that cancellation policies and fees may apply; refer to the terms and conditions for details.
Reschedule or Cancel Your Order:
- Step 1: Log in to Your Account: Access your EzFill account through the app or website. Ensure you are logged in to access and manage your orders.
- Step 2: Access Your Order History: Locate the section displaying your order history. This may be labeled "Orders," "My Orders," or something similar.
- Step 3: Locate the Order You Wish to Modify: Find the specific fuel order you wish to reschedule or cancel. The order history usually displays key details like order date, time, and fuel type.
- Step 4: Select "Reschedule" or "Cancel": Look for a button or option to either reschedule or cancel the order. The exact wording may vary, but these actions should be clearly indicated.
- Step 5: Reschedule Your Order (If Applicable): If rescheduling, you will be presented with available delivery dates and times. Select a new date and time that works for you. Ensure the new time aligns with your availability.
- Step 6: Confirm Cancellation/Reschedule: Once you've selected your action (cancel or reschedule), carefully review the changes. Confirm your choice by clicking the relevant button (e.g., "Confirm Cancellation," "Confirm Reschedule").
- Step 7: Review Confirmation: You will typically receive a confirmation message either within the app, via email, or both. This confirmation will reflect the updated details or the order cancellation. Check the confirmation for any specifics regarding refunds or fees.
- Step 8: Contact Support (If Necessary): If you experience any difficulty rescheduling or canceling your order, or have questions about fees, contact EzFill customer support for assistance using the contact information provided in the app or on the website. They can assist with any outstanding concerns.
- Step 9: Understand Cancellation Policies: It's crucial to understand EzFill's cancellation policy, which may outline potential cancellation fees depending on the time before delivery. Review the terms and conditions of your agreement to determine any applicable fees. This will assist you in understanding your rights and obligations when making an alteration to an existing order.
Remember to always check the confirmation message. If you have any uncertainty, contact EzFill support before the scheduled delivery time.
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