Common Questions About Lively's Services
Last updated October 2, 2024
Common Questions About Lively's Services
Welcome to our FAQ section dedicated to addressing common questions regarding Lively's services. At Lively, we strive to provide quality products and services aimed at enhancing your health, safety, and overall well-being. Below, we've compiled a list of frequently asked questions to help you better understand our offerings and how to make the most of your Lively experience.
What is Lively?
Lively is a health and wellness company that provides innovative products designed to support independent living for seniors. Our offerings include personal emergency response systems, wearable devices, and a dedicated mobile app that allows users to stay connected and informed about their health.
How do I set up my Lively device?
Setting up your Lively device is a simple and straightforward process. Follow these steps to get started:
- Unbox your Lively device and ensure all components are included.
- Charge the device fully using the provided charger.
- Turn on the device and follow the on-screen instructions.
- Download the Lively app from the App Store or Google Play.
- Create a Lively account or log in to your existing account.
- Pair your device with the Lively app by following the prompts.
What should I do if I have trouble with my device?
If you experience any issues with your device, follow these troubleshooting steps:
- Ensure that your device is fully charged.
- Restart your device by holding down the power button.
- Check the Lively app for any alerts or messages.
- Consult the troubleshooting section of the Lively app or website.
- If problems persist, contact Lively customer support for further assistance.
How can I cancel my Lively subscription?
Cancelling your Lively subscription is easy. Simply follow these steps:
- Log in to your Lively account through the app or website.
- Navigate to the 'Account' section.
- Select 'Manage Subscription' and choose 'Cancel Subscription.'
- Follow the prompts to confirm the cancellation.
If you have any additional questions about Lively's services that are not answered here, feel free to reach out to our customer support team or visit our dedicated help center.