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Lively, Inc.

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Welcome to our FAQ section dedicated to addressing common questions regarding Lively's services. At Lively, we strive to provide quality products and services aimed at enhancing your health, safety, and overall well-being. Below, we've compiled a list of frequently asked questions to help you better understand our offerings and how to make the most of your Lively experience.

Lively is a health and wellness company that provides innovative products designed to support independent living for seniors. Our offerings include personal emergency response systems, wearable devices, and a dedicated mobile app that allows users to stay connected and informed about their health.

Setting up your Lively device is a simple and straightforward process. Follow these steps to get started:

Unbox your Lively device and ensure all components are included.

Charge the device fully using the provided charger.

Turn on the device and follow the on-screen instructions.

Download the Lively app from the App Store or Google Play.

Create a Lively account or log in to your existing account.

Pair your device with the Lively app by following the prompts.

What should I do if I have trouble with my device?

If you experience any issues with your device, follow these troubleshooting steps:

Ensure that your device is fully charged.

Restart your device by holding down the power button.

Check the Lively app for any alerts or messages.

Consult the troubleshooting section of the Lively app or website.

If problems persist, contact Lively customer support for further assistance.

Cancelling your Lively subscription is easy. Simply follow these steps:

Log in to your Lively account through the app or website.

Select 'Manage Subscription' and choose 'Cancel Subscription.'

Follow the prompts to confirm the cancellation.

If you have any additional questions about Lively's services that are not answered here, feel free to reach out to our customer support team or visit our dedicated help center.

Answers to frequently asked questions regarding Lively’s offerings.

Common Questions About Lively's Services

When considering a device's compatibility with Lively, Inc., it is essential to ensure that your devices can seamlessly connect and utilize the available features. Lively devices, such as personal emergency response systems (PERS), medical alert devices, and wearable technology, are designed to enhance your safety and well-being. In this article, we will explore common concerns and provide guidance on how to determine if your device is compatible with Lively services.

The first step in confirming compatibility is to review the specifications of your device. Lively primarily works with its own range of products, but it also integrates with select third-party devices. To verify compatibility, refer to the product manual or the manufacturer's website. Here are some key specifications to look for:

Bluetooth Version: Ensure your device has the required Bluetooth version for connectivity.

Wireless Network: Check if your device supports the necessary wireless networks (e.g., 4G, LTE).

Operating System: Make sure the operating system is compatible with the Lively app.

Lively maintains a compatibility guide on its official website, detailing which devices are supported. This guide can be a valuable resource for users looking to purchase new devices or evaluate existing ones. Follow these steps to access the compatibility guide:

Visit the Lively website and navigate to the 'Support' section.

Select 'Device Compatibility' to access the list of compatible devices.

Review the list to confirm whether your device is mentioned.

If you are still uncertain about your device's compatibility, the Lively customer support team is available to assist you. Here’s how to get in touch:

Visit the Lively 'Contact Us' page on the website.

Choose a method of contact—phone support, chat, or email.

Provide details about your device, including the model and any relevant specifications.

By reaching out, you can receive tailored assistance and confirm if your device will perform effectively with Lively services.

Keeping your devices updated with the latest software and firmware is essential for maintaining compatibility. Regular updates often improve performance, enhance security, and add new features that can affect connectivity. Make it a habit to check for updates periodically:

Enable automatic updates if available, or check manually through the device settings.

Read release notes to understand what changes or improvements have been made.

Ensuring your device's compatibility with Lively is fundamental to fully utilizing the benefits of its services. By following the steps outlined in this article, you can confidently verify whether your device is supported. If you have any questions or require further assistance, don't hesitate to reach out to Lively's support team. Your health and safety are our top priority!

Information on which devices are compatible with Lively services.

Questions on Device Compatibility

Welcome to the Payment and Billing FAQs section of Lively, Inc.! Here, we will address some of the most commonly asked questions about payments, billing cycles, and subscription plans. Our goal is to ensure that you have all the information you need for a seamless experience with our services. If you have further questions, feel free to reach out to our customer support team.

1. What payment methods does Lively accept?

Lively accepts various payment methods for your convenience. You can use:
- Major credit and debit cards (Visa, MasterCard, American Express)
- PayPal (where available)
- Automatic bank drafts for recurring subscriptions.

2. How do I update my payment information?

To update your payment information, please follow these steps:
1. Log in to your Lively account on the website or app.
2. Navigate to the 'Account Settings' section.
3. Click on 'Payment Information' or 'Billing'.
4. Enter your new payment details.
5. Confirm the changes by clicking on 'Save'.
6. You will receive a confirmation message.

Your credit card will be charged whenever:
- You make your initial purchase for a subscription plan.
- Your billing cycle renews (usually monthly or annually, depending on your selected plan).
- You make any additional purchases or upgrades to your service.

4. What should I do if I see an incorrect charge on my account?

If you notice an incorrect charge, please follow these steps:
1. Review your transaction history within the 'Billing' section of your account.
2. Ensure that the charge is not related to any recent purchases or subscriptions.
3. If you still believe the charge is incorrect, contact our customer support team immediately.
4. Provide them with the transaction details and a brief explanation of the issue.
5. Our team will investigate the matter and respond to you promptly.

To cancel your subscription, please follow these steps:
1. Log in to your Lively account.
2. Go to the 'Account Settings'.
3. Click on 'Subscription' or 'Manage Subscription'.
4. Select 'Cancel Subscription' and follow any prompted instructions.
5. Confirm your cancellation through the confirmation message you will receive.

6. Will I receive a reminder before my subscription renews?

Yes, you will receive an email reminder a few days before your subscription is set to renew. This gives you the opportunity to review your membership and make any necessary adjustments or cancellations.

We hope this Payment and Billing FAQs guide has answered your questions. For any further assistance, please don't hesitate to contact our dedicated customer support team at Lively, Inc. We are here to help!

Common inquiries related to payment methods and billing statements.