Payment and Billing FAQs

Welcome to the Payment and Billing FAQs section of Lively, Inc.! Here, we will address some of the most commonly asked questions about payments, billing cycles, and subscription plans. Our goal is to ensure that you have all the information you need for a seamless experience with our services. If you have further questions, feel free to reach out to our customer support team.

1. What payment methods does Lively accept?

Lively accepts various payment methods for your convenience. You can use: - Major credit and debit cards (Visa, MasterCard, American Express) - PayPal (where available) - Automatic bank drafts for recurring subscriptions.

2. How do I update my payment information?

To update your payment information, please follow these steps: 1. Log in to your Lively account on the website or app. 2. Navigate to the 'Account Settings' section. 3. Click on 'Payment Information' or 'Billing'. 4. Enter your new payment details. 5. Confirm the changes by clicking on 'Save'. 6. You will receive a confirmation message.

3. When will my credit card be charged?

Your credit card will be charged whenever: - You make your initial purchase for a subscription plan. - Your billing cycle renews (usually monthly or annually, depending on your selected plan). - You make any additional purchases or upgrades to your service.

4. What should I do if I see an incorrect charge on my account?

If you notice an incorrect charge, please follow these steps: 1. Review your transaction history within the 'Billing' section of your account. 2. Ensure that the charge is not related to any recent purchases or subscriptions. 3. If you still believe the charge is incorrect, contact our customer support team immediately. 4. Provide them with the transaction details and a brief explanation of the issue. 5. Our team will investigate the matter and respond to you promptly.

5. How do I cancel my subscription?

To cancel your subscription, please follow these steps: 1. Log in to your Lively account. 2. Go to the 'Account Settings'. 3. Click on 'Subscription' or 'Manage Subscription'. 4. Select 'Cancel Subscription' and follow any prompted instructions. 5. Confirm your cancellation through the confirmation message you will receive.

6. Will I receive a reminder before my subscription renews?

Yes, you will receive an email reminder a few days before your subscription is set to renew. This gives you the opportunity to review your membership and make any necessary adjustments or cancellations.

Conclusion

We hope this Payment and Billing FAQs guide has answered your questions. For any further assistance, please don't hesitate to contact our dedicated customer support team at Lively, Inc. We are here to help!