Troubleshooting Common Issues
Last updated July 29, 2024
Encountering a technical glitch or having a question about your Minted experience? This guide covers some common issues and solutions to help you get back on track.
Common Issues & Solutions
- Unable to Log In:
- Forgot Password: If you've forgotten your password, click the "Forgot Password" link on the login page. We'll send you a reset link via email.
- Incorrect Email Address: Double-check that you're entering the correct email address.
- Account Issues: If you're still experiencing trouble, contact our customer support team for assistance.
- Design Tool Problems:
- Browser Compatibility: Make sure you are using an up-to-date and supported web browser.
- Clear Cache & Cookies: Clearing your browser's cache and cookies can sometimes resolve technical glitches.
- Restart Browser: Close and reopen your browser window to refresh the connection.
- Order Issues:
- Incorrect Shipping Address: Log in to your account and update your shipping address if necessary.
- Order Status: Track your order to see its current status.
- Missing Items: Contact customer support if you are missing items from your order.
- Subscription Problems:
- Unable to Manage Subscriptions: Ensure you're logged in to your account.
- Incorrect Billing Information: Update your payment information in your account settings.
- General Technical Issues:
- Check Internet Connection: Ensure you have a stable internet connection.
- Try a Different Browser: Test using a different web browser.
- Contact Support: If you're unable to resolve the issue, reach out to our customer support team for help.
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