Return and Exchange Policy
Last updated July 30, 2024
At Our Place, we want you to be completely satisfied with your purchase. We understand that sometimes things don't work out as planned. Here's a comprehensive overview of our return and exchange policy:
Return Policy
- Eligibility: Most items purchased on our website are eligible for return within 30 days of the original purchase date.
- Condition: Items must be returned in their original packaging, unused, and in the same condition as they were received.
- Exclusions: Personalized items, final sale items, and gift cards are not eligible for return.
- Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed.
Exchange Policy
- Eligibility: Most items are eligible for exchange within 30 days of the original purchase date.
- Condition: Items must be returned in their original packaging, unused, and in the same condition as they were received.
- Exchange Process: Contact our Customer Support team to initiate an exchange. We will be happy to help you with the process.
Additional Information
- Shipping Costs: Return shipping costs are free when you contact our Customer Support team for return instructions and use the prepaid return shipping label provided.
- Damaged or Defective Items: If you received a damaged or defective item, please contact our Customer Support team immediately. We will be happy to assist you with a replacement or refund.
If you have any questions about our return and exchange policy, please feel free to reach out to our Customer Support team. We are here to help!
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