Processing Your Return or Exchange
Last updated July 30, 2024
Once you've initiated a return or exchange with Our Place, we'll guide you through the process to ensure a smooth and hassle-free experience. Here's what you can expect:
Processing Your Request
- Confirmation: Upon receiving your return request, our customer support team will send you a confirmation email with instructions on how to pack and ship your return.
- Return Shipping Label: A prepaid return shipping label will be provided for your convenience. Follow the instructions in the confirmation email to print and attach the label to your return package.
- Shipping Your Return: Ship your package via the chosen shipping carrier (usually USPS). The return shipping label will include the necessary address and tracking information.
- Receiving Your Return: Once we receive your returned item(s), they will be inspected to ensure they meet our return policy guidelines.
- Processing Your Refund: If your return is approved, your refund will be processed within 5-7 business days to the original payment method used for the purchase. You'll receive a confirmation email once the refund has been processed.
- Exchanges: If you've requested an exchange, our team will process your new order and ship the exchanged items to you as soon as possible. You'll receive a confirmation email with tracking information.
- Updates: We'll keep you informed about the status of your return or exchange through email.
Should you have any questions or need further assistance, please feel free to contact our Customer Support team for prompt and personalized support.
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