Initiating a Return or Exchange
Last updated July 30, 2024
At Our Place, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help with a simple return or exchange process.
Initiating a Return or Exchange
- Check Return Eligibility: Review our Return and Exchange Policy on our website for details on eligible items, timeframes, and conditions.
- Contact Customer Support: Reach out to our Customer Support team via email or phone to initiate your return or exchange request. We'll be happy to assist you with the process.
- Packing Your Return: Carefully repackage the item(s) you're returning in their original packaging, if possible. Include all accessories, tags, and documentation.
- Shipping Your Return: We provide a prepaid return shipping label for your convenience. Follow the instructions provided by our Customer Support team to print and attach the label to your return package.
- Processing Your Return: Once we receive your return package, we will process your request within 5-7 business days. You will receive a confirmation email once the return has been processed.
- Exchange: If you are requesting an exchange, please let our Customer Support team know the new item(s) you wish to receive. We will handle the exchange process for you, ensuring a smooth transition.
For any questions or inquiries regarding returns or exchanges, please don't hesitate to contact our Customer Support team.
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