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Our Place

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Customer portal

We understand that you might have questions about our products, services, or policies. Here are some frequently asked questions and their answers:

  The Always Pan features a durable aluminum construction with a ceramic non-stick coating.  

Can I use metal utensils with the Always Pan?

 While the Always Pan is designed to withstand some metal utensils, we recommend using silicone or wooden utensils to help maintain the integrity of the non-stick surface. 

 We recommend handwashing the Always Pan. 

What is the warranty on Our Place products?

 Our Place products come with a 2-year warranty against manufacturing defects.  

 You can track your order through your account on our website or by clicking on the tracking link provided in your order confirmation email. 

 You can return most items within 30 days of purchase for a full refund. Please visit our website for more information on return eligibility.

  You can contact customer support through email at [support@fromourplace.com](mailto:support@fromourplace.com), by phone at [insert phone number here], or through our live chat feature on our website.

Find answers to frequently asked questions from Our Place customers, covering common topics and providing helpful resources.

Common Questions and Answers

We're here to help you with any questions, concerns, or requests you may have about our products, services, or orders.  Our dedicated customer support team is available to assist you. 

  [support@fromourplace.com](mailto:support@fromourplace.com)

  Visit our website and look for the "Live Chat" option, usually found in the bottom right corner of the screen. 

Providing Information for a Smooth Experience

To help us assist you efficiently, please be prepared to provide the following information when contacting our support team:

  If your query relates to an order, please have your order number readily available.

Email Address Associated with Your Order:

  This helps us quickly locate your order details.

  Clearly explain your question or concern. 

 If your issue involves a specific product or website functionality, attaching screenshots or providing additional details can help us understand your request.

Our customer support team is committed to providing you with prompt, friendly, and helpful assistance. We're here to ensure your satisfaction with Our Place.

Learn how to get in touch with Our Place's customer support team, including various contact methods such as email, phone, and live chat.

Contacting Customer Support

While our products are designed for durability and ease of use, you may occasionally encounter a minor issue. Here are some troubleshooting tips to help address common problems: 

 Each of our products comes with a user manual that provides detailed information on troubleshooting, care, and cleaning instructions.  Refer to the manual for specific advice.

 If you're unable to resolve the issue, our dedicated customer support team is available to provide assistance.

Discover helpful troubleshooting tips and solutions for common issues you might encounter with your Our Place products.