Troubleshooting Common Issues
Last updated July 27, 2024
TransPerfect strives to provide a seamless and efficient experience for our clients. However, technical issues or unexpected situations may arise during the translation and localization process. This article addresses common issues and provides troubleshooting steps to help resolve them.
Common Issues and Solutions
- File Upload Errors: If you encounter difficulties uploading files, try the following:
- Check File Size Limits: Ensure your file size is within the permitted limits for uploads.
- Verify File Formats: Confirm that your files are in the supported formats, such as .doc, .docx, .pdf, or .xls.
- Clear Browser Cache: Delete your browser's cache and cookies to refresh the system.
- Contact Support: If the issue persists, contact our support team for assistance.
- Project Status Updates: If you're unable to access project status updates in your client portal, try these steps:
- Verify Account Login: Ensure you are logged into your client portal using the correct credentials.
- Check Project Access: Verify that you have access to the specific project you're trying to track.
- Contact Support: If you still can't access project information, reach out to our support team for assistance.
- Billing Inquiries: If you have questions about your billing statement or invoice, please follow these steps:
- Review Invoice Details: Carefully examine your invoice and ensure all details are accurate.
- Verify Payment Information: Confirm that your payment information is up-to-date.
- Contact Billing Support: Reach out to our billing team for assistance with billing inquiries or payment processing.
- Translation Errors: If you encounter errors or inconsistencies in your translations, take the following steps:
- Review Project Specifications: Double-check the project specifications and ensure they accurately reflect your requirements.
- Contact Your Project Manager: Contact your dedicated project manager to discuss any discrepancies or errors.
- Provide Feedback: Provide detailed feedback on the issues encountered to allow for adjustments and corrections.
- System Connectivity Issues: If you experience difficulties accessing our website or online platforms, please try the following:
- Check Internet Connection: Ensure your internet connection is stable and functioning properly.
- Clear Browser Cache: Delete your browser cache and cookies to refresh the system.
- Try a Different Browser: Test accessing our website or platform using a different web browser.
- Contact Support: If the issue persists, contact our support team for further assistance.
Technical Support
TransPerfect offers technical support to assist you with any unexpected issues or technical difficulties encountered during the translation and localization process. We are committed to providing our clients with the necessary guidance and solutions to ensure a smooth and successful experience.
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