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TransPerfect

Stay updated on the status of all your company's support tickets.

Customer portal

TransPerfect strives to provide a seamless and efficient experience for our clients. However, technical issues or unexpected situations may arise during the translation and localization process. This article addresses common issues and provides troubleshooting steps to help resolve them.

 If you encounter difficulties uploading files, try the following:

 If you're unable to access project status updates in your client portal, try these steps:

  If you have questions about your billing statement or invoice, please follow these steps:

 If you encounter errors or inconsistencies in your translations, take the following steps:

  If you experience difficulties accessing our website or online platforms, please try the following:

TransPerfect offers technical support to assist you with any unexpected issues or technical difficulties encountered during the translation and localization process. We are committed to providing our clients with the necessary guidance and solutions to ensure a smooth and successful experience.

Offers guidance for resolving common issues related to project management, file uploads, and billing.

Troubleshooting Common Issues

TransPerfect strives to provide our clients with clear and concise information about our services and processes. This section addresses common questions we receive about our translation and localization solutions.

What types of translation services do you offer?

What is the difference between translation and localization?

How do I ensure my translations are accurate?

How do you guarantee the quality of your translations?

We encourage you to explore this FAQ section for answers to your questions. If you have further inquiries or require specific information, please don't hesitate to contact our dedicated support team.

A collection of common questions and answers about TransPerfect's services and procedures.

Frequently Asked Questions (FAQs)

TransPerfect is committed to providing exceptional customer support and assisting our clients with any questions or concerns they may have. We offer a variety of channels for contacting our support team, ensuring prompt and efficient assistance.

  Access our live chat feature available on our website for immediate assistance with your questions.

  Reach our dedicated support team by phone at +1-212-689-5555.

  Send  an email to support@transperfect.com for inquiries or requests.

 Submit a message through the online contact form on our website. 

  Log into your client portal for dedicated support resources, including FAQs, documentation, and ticket tracking.

  When contacting support, be sure to include details such as your project name, account number, and a clear description of your issue or question.

  Browse our extensive FAQs and online documentation for quick solutions to common issues.

 When describing your issue, include any relevant details, such as screenshots, error messages, or specific steps you've already taken to troubleshoot.

  Our support team strives to respond promptly, but please understand that response times may vary depending on the complexity of your request.

 TransPerfect's Commitment to Customer Satisfaction

We value your feedback and are constantly seeking ways to improve our support services. Please don't hesitate to contact us with any questions or concerns. We're here to help you achieve success with your localization projects.

Provides contact information for various support channels, including phone, email, and live chat.

Customer Support

Troubleshooting Common Issues

Frequently Asked Questions (FAQs)

Contacting TransPerfect Support