Frequently Asked Questions (FAQs)
Last updated July 27, 2024
TransPerfect strives to provide our clients with clear and concise information about our services and processes. This section addresses common questions we receive about our translation and localization solutions.
General Questions
- What languages do you support?
- TransPerfect supports translation between over 170 languages, covering a wide spectrum of geographic regions and linguistic families.
- What types of translation services do you offer?
- We offer a comprehensive range of translation services, including document translation, website localization, software localization, and marketing materials translation.
- What is your pricing structure?
- Our pricing is based on factors such as language pair, content type, volume, turnaround time, and project complexity. We provide personalized quotes for all projects.
- How do I get a quote?
- Please submit a request for a quote through our website or contact our sales team directly.
- What is your turnaround time?
- Turnaround times vary based on project complexity, volume, and language pairs. We strive to meet your project deadlines.
- How do I track the status of my project?
- You can track the status of your project through your client portal or by contacting your dedicated project manager.
Translation and Localization Questions
- What is the difference between translation and localization?
- Translation involves converting text from one language to another, while localization adapts content to fit the cultural and linguistic preferences of a specific target market.
- How do I ensure my translations are accurate?
- We implement rigorous quality assurance procedures, including multi-level review by experienced translators and editors, to ensure accurate and culturally sensitive translations.
- How do you guarantee the quality of your translations?
- We employ certified and experienced translators, leverage translation management platforms, and adhere to industry standards.
- How do I manage my global content?
- Our GlobalLink platform provides a centralized solution for managing translations, workflows, and terminology databases, streamlining your global content management process.
Customer Support
- How do I contact TransPerfect Support?
- You can contact us through our website's live chat feature, phone support, email, or by submitting a message through our online contact form.
- What are your support hours?
- Our support team is available 24/7 to assist you with your inquiries.
We encourage you to explore this FAQ section for answers to your questions. If you have further inquiries or require specific information, please don't hesitate to contact our dedicated support team.
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